Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Brianna Aldava

Brianna Aldava

Surprise,AZ

Summary

Experienced Customer Service Representative with strong oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Demonstrates a service-oriented approach to enhance customer experiences by understanding their desires and providing customized solutions to build loyalty. Additionally, brings 5 years of experience as an office administrator adept at prioritizing multiple tasks and finding prompt solutions. Skilled in managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Creates a professional and welcoming atmosphere to foster an upbeat work environment.

Overview

8
8
years of professional experience

Work History

Homemaker Aide

Myself
04.2023 - Current
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Unlicensed Agent

Allstate Insurance
10.2022 - 04.2023
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
  • Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
  • Verified and improved quality standards by analyzing customer service metrics.

Administrator

Steambrite LLC
02.2017 - 10.2022
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.

Cashier | Hostess | Waitress

Pho 602
02.2017 - 09.2017


  • Followed all safety and sanitization policies when handling food and beverages.
  • Relayed food orders to cooks and other waitresses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Warehouse prep

Macy's Warehouse
08.2016 - 01.2017
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
  • Established safety protocols for warehouse environment, significantly reducing workplace accidents.
  • Collaborated with cross-functional teams to address supply chain issues, improving overall operations.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

GED -

GED Online Testing
Remote
09.2021

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Microsoft Excel

Time Management

Administrative Support

Database entry

File Organization

Bookkeeping

Scheduling appointments

Calendar Management

References

  • Christopher Hernandez, Steambrite LLC, (623)308-9316 | Steambriteaz@gmail.com
  • Randi Hartmen, Allstate Insurance, 800-726-6033

Timeline

Homemaker Aide

Myself
04.2023 - Current

Unlicensed Agent

Allstate Insurance
10.2022 - 04.2023

Cashier | Hostess | Waitress

Pho 602
02.2017 - 09.2017

Administrator

Steambrite LLC
02.2017 - 10.2022

Warehouse prep

Macy's Warehouse
08.2016 - 01.2017

GED -

GED Online Testing

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Brianna Aldava