Brianna Allen
Wapwallopen,PA
Summary
Background includes compiling, analyzing and modeling information. I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in past establishments. I have always had positive experiences in my work history learning many things along the way. I was responsible for handling and resolving daily customer interactions and concerns via direct phone contact and also personal contact in a diverse environment. I am excellent at calming customer and patients worry's and needs making for a more pleasant customer interaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.
Overview
15
15
years of professional experience
Work History
Restoration Specialist
Self-empolyed
03.2019 - Current
- Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
- Coordinated with local authorities for necessary permits and inspections, ensuring compliance with building codes and regulations.
- Enhanced project efficiency by managing a team of skilled workers and ensuring proper allocation of resources.
- Conducted regular site visits to monitor progress and ensure quality control, addressing any issues promptly.
- Reduced costs for clients by identifying cost-effective solutions without compromising quality or historical accuracy.
- Managed documentation related to each project, including permits, contracts, budgets, and schedules, streamlining communication between stakeholders involved in the process.
- Safeguarded historic artifacts during restoration projects, ensuring their preservation for future generations.
Landscaper
AllenBros.
04.2012 - 08.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions by phone and one on one customer contact.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Provided exceptional customer service by phone and one on one interaction during consultations to assess property needs accurately and recommend suitable landscaping solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Educated clients on proper care and maintenance of landscaping projects.
- Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Contributed to business growth by continuously seeking opportunities for expansion and improvement in landscaping services offered.
- Researched and identified appropriate plants and materials for landscaping projects.
- Applied proper pest management techniques for maintaining healthy landscapes without compromising environmental safety.
- Managed and coordinated installation of complex landscaping projects.
- Increased overall efficiency by implementing standardized procedures for daily operations reducing labor costs.
- Developed sustainable landscape designs that incorporated native plants species for reduced environmental impact.
- Collaborated with architects, designers, and construction teams to develop comprehensive landscaping plans for residential and commercial properties.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
- Installed stonework according to landscape design plan and client specifications.
Bartender/Server
Bads
04.2016 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Phlebotomist
Geisinger Wyoming Valley Medical Center
02.2009 - 06.2011
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Monitored patients for reactions and verified sample quality.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Education
High School Diploma -
Dallas High School
Dallas, PA06.2005
Certifications in ECG, Phlebotomy, First Aid, Lab - Phlebotomy, Laboratory Assistance, ECG, First Aid
Allied Medical And Technical Institute
Forty-fort, PA07.2009
Skills
- Communication abilities
- Professionalism and Ethics
- Building Material Knowledge
- Continuous Learning Attitude
- Estimating and Bidding
- Equipment Operation Proficiency
- Demolition and Reconstruction
- Insurance Claim Handling
- Project Management
- Site assessment
- Project Planning
- Administration and management
- Control optimization
Timeline
Restoration Specialist
Self-empolyed
03.2019 - Current
Bartender/Server
Bads
04.2016 - 01.2019
Landscaper
AllenBros.
04.2012 - 08.2021
Phlebotomist
Geisinger Wyoming Valley Medical Center
02.2009 - 06.2011
High School Diploma -
Dallas High School
Certifications in ECG, Phlebotomy, First Aid, Lab - Phlebotomy, Laboratory Assistance, ECG, First Aid
Allied Medical And Technical Institute
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