Brianna Allen
Customer Service Professional
Stamford,CT
Summary
Dynamic professional with a proven track record in customer service and data management, notably at Harbor Point Hospitality. Seeking a work environment where customer service skills from hospitality are transferrable. Excelled in high-volume environments, enhancing customer satisfaction and loyalty through exceptional service and effective communication. Skilled in multitasking and maintaining professionalism, with a knack for fast learning and training new hires. Demonstrates ability to increase sales and efficiently manage operational tasks and possesses fast and accurate typing proficiency. Currently gaining Microsoft proficiency.
Overview
10
10
years of professional experience
Work History
Bartender
Harbor Point Hospitality
08.2021 - 10.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Sales Associate
Power Home Remodeling
08.2020 - 01.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Bartender
Seasons 52
12.2014 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Data Entry Clerk
Future Nissan
12.2016 - 12.2017
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Manchester, NH03.2027
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Professional Appearance
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Customer service expertise
- Organizational ability
- Hospitality service expertise
- New Hire Training
- Fast Learner
Languages
Spanish
Limited Working
Timeline
Bartender
Harbor Point Hospitality
08.2021 - 10.2024
Sales Associate
Power Home Remodeling
08.2020 - 01.2021
Data Entry Clerk
Future Nissan
12.2016 - 12.2017
Bartender
Seasons 52
12.2014 - 08.2020
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Certification
- Connecticut Driver's License
- ServSafe Food Handler's Certification
Software
Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Streamlined bar service, resulting in productivity.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programs4-day work weekInterests
Psychology
Sociology
Education
Exercise
Mental Health
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
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