Brianna Allen
United Wholesale Mortgage
Detroit
1
Certification
5
years of professional experience
Results-driven Customer Service and Mortgage Operations professional specializing in loan servicing, client relations, and quality assurance. Demonstrates expertise in resolving complex issues and managing high-volume workloads while maintaining strong communication with clients and partners. Committed to delivering outstanding service and consistently achieving production goals.
Work History
Servicing- Customer Care Specialist
7 Months- Managed inbound and outbound client communications regarding mortgage servicing matters, ensuring professional interactions that enhanced company reputation and client trust
- Responded to client inquiries via secure messaging, delivering accurate information promptly to support informed decision-making
- Identified and resolved borrower needs with clear, comprehensive solutions while setting proper expectations and providing applicable turnaround times and next steps
- Managed inbound and outbound client communications regarding mortgage servicing matters, maintaining professional and courteous interactions while representing the company and call center in a positive manner
- Identified and resolved borrower needs with comprehensive solutions, effectively setting expectations and providing clear turnaround times and next steps
- Served as a mentor and training resource across the Servicing team, providing guidance and cross-training to team members on procedures and best practices
Operations Specialist I- Vendor Assist
1 Year 1 Month- Managing daily operations for designated projects and conducting audits of team members.
- Handling inbound and outbound calls to brokers to ensure their needs are met and requests fully addressed.
- Successfully identified, addressed, and resolved client issues and escalations.
- Corresponded with brokers through email to maintain clear and effective communication.
- Executing daily assigned tasks while consistently meeting production targets.
- Ensuring work volume is effectively managed within the scope of the role.
- Conducted training sessions for team members to enhance their skills. and support for team members when assistance is required
Retail Sales Consultant
6 Months- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Built and maintained strong relationships with clients, resulting in repeat business and increased customer loyalty
- Demonstrated expertise in product features and benefits to effectively communicate value propositions to customers
- Assisted customers in selecting the right products based on their needs, preferences, and budget constraints
- Collaborated with team members to achieve store-wide sales goals and objectives
- Resolved customer complaints promptly and satisfactorily, turning potentially negative experiences into positive ones
Pharmacy Tech Intern
2 Years 5 Months- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
- Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Assisted in the preparation of compounded medications under the supervision of a pharmacist
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
Education
Bachelor's degree - Biology
Skills
Client engagementhip management
Client success
Mortgage operations
Client management
Operations oversight
Issue resolution
Mortgage solutions
Dispute resolution
Quality control
Process optimization
Team development
Reflective listening
Certification
Pharmacy Intern License
Timeline
Servicing- Customer Care Specialist
United Wholesale Mortgage
01.2026 - CurrentRead More
Operations Specialist I- Vendor Assist
United Wholesale Mortgage
12.2024 - 01.2026Read More
Retail Sales Consultant
XFINITY Store by Comcast
04.2023 - 10.2023Read More
Pharmacy Tech Intern
Walgreens
04.2021 - 09.2023Read More
Georgia State University
Bachelor's degree from Biology
Read More