Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Anderson

Aurora,IL

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

Kentucky Fried Chicken
04.2014 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Food Service Worker

St. Bernards Medical Center
12.2020 - 06.2021
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Customer Service Associate

Walgreens Boots Alliance
03.2021 - 07.2022
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Test Center Administrator

Prometric
07.2022 - 02.2023
  • Enhanced test center efficiency by implementing streamlined check-in processes and procedures.
  • Increased security measures for exams by routinely updating and monitoring surveillance systems.
  • Ensured test-taker confidentiality with strict adherence to privacy policies and regulations.
  • Maintained a well-organized testing environment, resulting in improved candidate focus and performance.
  • Provided exceptional customer service to test takers, addressing inquiries and concerns promptly and professionally.
  • Trained new Test Center Administrators, ensuring consistent quality of service across the team.
  • Conducted thorough reviews of exam materials before each testing session, guaranteeing accuracy and completeness.
  • Managed inventory of testing supplies, proactively ordering replacements as needed to avoid delays or disruptions in services.
  • Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
  • Resolved technical issues swiftly during testing sessions to minimize downtime for candidates without compromising security measures.
  • Accurately recorded all relevant information during exam sessions for reliable data tracking and reporting purposes.
  • Communicated effectively with external vendors regarding scheduling changes or other adjustments to ensure smooth operations at the test center.

Education

Certificate - Medical Assisting

Midwestern Career College
Chicago, IL
10.2023

High School Diploma -

Paul Laurence Dunbar High School
Chicago, IL
06.2013

Skills

  • POS Systems
  • Product Recommendations
  • Cash Register Operation
  • Customer Service
  • Test Administration
  • Scheduling Coordination
  • Student Assistance
  • Test Preparation

Certification

  • CMA - Certified Medical Assistant

Timeline

Test Center Administrator

Prometric
07.2022 - 02.2023

Customer Service Associate

Walgreens Boots Alliance
03.2021 - 07.2022

Food Service Worker

St. Bernards Medical Center
12.2020 - 06.2021

Cashier

Kentucky Fried Chicken
04.2014 - Current

Certificate - Medical Assisting

Midwestern Career College

High School Diploma -

Paul Laurence Dunbar High School

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