Brianna Anderson
Reno,NV
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Committed to meeting customer needs, driving satisfaction, and fostering long-term loyalty.
Overview
8
8
years of professional experience
Work History
Program Officer
State of Nevada: Department of Administration
Carson City, NV
07.2024 - Current
- In this position, I work with 18,000 plus vendors within the State of Nevada to ensure they are registered to do business with Nevada State Agencies.
- Assist in the process of running bids for State agencies.
- Coordinated with internal and external stakeholders for successful implementation of projects.
- Built relationships with local communities and other organizations to promote program initiatives.
- Facilitated workshops, seminars, conferences, and training sessions for staff members on various topics related to programs.
- Developed program plans and strategies to meet organizational objectives.
- Drafted documents such as contracts, memorandums of understanding, letters of agreement.
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Administrative Assistant III
State of Nevada DPBH/EMS and Administration
Carson City, NV
02.2023 - 07.2024
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Maintained office supplies inventory, placed purchase orders as supplies were needed by office staff or management
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials
- Created travel arrangements for Emergency Medical Services program staff, reviewed, coded and sent to management for further signatures
- After travel, created claims for all staff to ensure reimbursement
- Processed invoices for payment by getting approval, coding, then sending to fiscal staff
- Collected and sorted mail, returning or following through as necessary
- Daily reconciliation, including refunds
- Creating and processing RXQ's as needed by program
- Reviewed and coded program billing claims, memberships, and invoices
- Prepared meeting date, agendas, meeting documents and meeting minutes for two committees
- Including posting to the proper websites and reaching out to committee members or chairs as needed
- Processed fingerprint cards and background checks for individuals who want to be EMS providers in the state of Nevada
- Answered phone calls and emails to provide information, resulting in effective correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Prepared agendas, binders and prep for State of Nevada Board of Health and Commission on Behavioral Health
- Completed all meeting minutes and posting to websites
Receptionist
Performance Chiropractic
Reno, NV
08.2022 - 02.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Answered large volume of incoming calls to help patients with scheduling, questions, or complaints
- As well as managed high office volume of patients, with scheduling, questions, or complaints
- Managed multiple tasks and met time-sensitive deadlines
- Checked insurance eligibility and took patients co-pay
- Took payments, entered payment into system
- Billed and communicated with insurance companies and doctors' offices
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Updated daily log book with information about visitors entering the premises
- Assisted with special projects assigned by management when required
Cashier/Customer Service Manager
Brights Delights
Reno, NV
07.2021 - 08.2022
- Company Overview: (Seasonal work)
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or automatic debit.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions by hand.
- Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Kept records of purchases, maintained orderly appearance of checkout area, restocked supplies as needed.
- Prepared meals according to customer orders using fresh ingredients.
- Served customers as food was ready, and made sure they left happy.
- Assisted in training new servers.
- Seasonal work.
Recruitment Specialist
Lifetime of Love Nannies
Reno, NV
06.2021 - 04.2022
- Promptly corresponded with applicants and coordinated and conducted interviews
- Inspected application and resume, called references, ran background check
- Called applicants to communicate approval of hire; or deciding to move forward to the next applicant
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Hired employees and initiated new hire paperwork process
- Answered phones, took name and brief message to direct the call to the proper party
- Would take message if they were not available; then later relay it
- Took complaints and calmed customer, then fixed the issue at hand
- Scheduled team meetings, them would compile meeting notes for print outs for team
- Prepared budget for office supplies, events, new hire pay, etc
- Created and kept track of spreadsheets pertaining to employee documents
- Tracked key dates and deadlines and maintained specific personnel lists
- Ran Facebook, Instagram, Indeed, Linked-in, Glass door, Twitter, etc
- Accounts, keeping them up to date and ensuring a post went up two- three times a week
- Supported management in developing and implementing personnel policies and procedures
Swim Instructor/ Deck Manager/Front Desk Receptionist
Silver Bear Swim School
Reno, NV
05.2019 - 07.2020
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Performed data entry into computer systems to maintain accurate records of customer information
- Maintained accurate records of deck crew's daily activities and performance
- Developed training programs to ensure all staff members meet industry safety standards
- Provided swimming instruction to individuals and groups of all ages
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly
- Ensured that swimmers followed pool rules and regulations at all times
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons
- Updated records of attendance, skill levels achieved and other relevant information for each student
- Developed strategies for challenging behaviors exhibited by students during lessons
- Taught basic survival skills such as floating, treading water, emergency exits from the pool
- Attended staff meetings and training sessions related to teaching methods and safety practices
- Scheduled private lessons upon request from clients interested in more personalized instruction
Party Hostess
Urban Air Trampoline and Adventure Park
Reno, NV
11.2018 - 05.2019
- Greeted guests upon arrival and provided them with information about the event.
- Assisted in setting up decorations, food, and beverages for the party.
- Ensured that all guests had a pleasant experience by providing friendly customer service.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Organized seating arrangements according to pre-planned instructions.
- Interacted with guests throughout the duration of the party, ensuring their needs were met promptly.
- Maintained a clean environment throughout the venue by clearing away used plates, cups, and utensils.
- Answered any questions that guests may have had regarding the event or its contents.
- Collaborated with other staff members to ensure efficient operations during the party.
- Distributed promotional materials among guests as requested by management
- Stocked supplies prior to an event taking place.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Delivered clear, audible instructions for games and activities in language appropriate for age group.
- Cleaned up after party left.
Courtesy Clerk/ Florist/ Stocking Associate
Marvals Food Store
Valley Springs, CA
10.2016 - 11.2018
- Received shipments of merchandise and stocked shelves according to store requirements
- Organized backroom areas, ensuring all items were properly stored and labeled
- Assisted customers in locating products on the shelf or in the backroom
- Checked expiration dates on perishable items to ensure freshness
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed
- Assisted customers with product selection and answered questions about store policies
- Verified that prices on shelf tags matched those listed on computer system
- Packaged or bagged purchases and assisted customers with in-vehicle loading
- Managed customer orders, requests, and complaints in a timely manner
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers
- Organized the store's inventory of plants, vases, containers, and other supplies
- Planned out flower arrangements for corporate events according to client specifications
- Maintained detailed records of customer orders and invoices
Education
High School Diploma -
Robert Mc Queen High School
Reno, NV06.2021
Some College (No Degree) - Business
Truckee Meadows Community College
Reno, NVSkills
- Attention to detail
- Customer service
- Communication skills
- Multitasking
- Time management
- Patience
- Active Listening
- Adaptability
Timeline
Program Officer
State of Nevada: Department of Administration
07.2024 - Current
Administrative Assistant III
State of Nevada DPBH/EMS and Administration
02.2023 - 07.2024
Receptionist
Performance Chiropractic
08.2022 - 02.2023
Cashier/Customer Service Manager
Brights Delights
07.2021 - 08.2022
Recruitment Specialist
Lifetime of Love Nannies
06.2021 - 04.2022
Swim Instructor/ Deck Manager/Front Desk Receptionist
Silver Bear Swim School
05.2019 - 07.2020
Party Hostess
Urban Air Trampoline and Adventure Park
11.2018 - 05.2019
Courtesy Clerk/ Florist/ Stocking Associate
Marvals Food Store
10.2016 - 11.2018
High School Diploma -
Robert Mc Queen High School
Some College (No Degree) - Business
Truckee Meadows Community College
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