Brianna Andre
Charlotte,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Perfume World
10.2022 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Assistant Preschool Teacher
Haymount United Methodist Church
02.2023 - 05.2023
- Taught children with creative approaches, methods, and techniques.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
Assistant Manager
Kids Foot Locker
03.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Director of Christian Education
Haymount United Methodist Church
11.2021 - 03.2022
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Communicated all capacity, sourcing and technology gaps with upper management.
Sales Lead
Foot Locker
10.2020 - 03.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Team Member
Smoothie King
08.2019 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Nursery Worker
Haymount United Methodist Church
10.2016 - 07.2017
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Responded to inquiries from parents and guardians.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Education
High School Diploma -
Chapin High School
El Paso, TX06.2020
Skills
- Customer Retention Abilities
- Reading Comprehension
- Interpersonal Communication Skills
- Staff Training
- Time Management
- Upselling Techniques
Timeline
Assistant Preschool Teacher
Haymount United Methodist Church
02.2023 - 05.2023
Sales Representative
Perfume World
10.2022 - 07.2023
Assistant Manager
Kids Foot Locker
03.2022 - 09.2022
Assistant Director of Christian Education
Haymount United Methodist Church
11.2021 - 03.2022
Sales Lead
Foot Locker
10.2020 - 03.2022
Team Member
Smoothie King
08.2019 - 07.2020
Nursery Worker
Haymount United Methodist Church
10.2016 - 07.2017
High School Diploma -
Chapin High School
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