Brianna Arceneaux
Georgetown,TX
Summary
Hard-working professional with 15+ years of experience and a proven knowledge of customer service, workflow prioritization, and food preparation. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Apple Kelly Connect
08.2023 - Current
- Help new owners get started and current ones get quick efficient support
- Developing strong, positive relationship with apple
- When customer needs assistant I quickly assess their situation
- Troubleshoot devices.
Bronco Cafe Cafeteria Worker
Compass Group/Chartwell
09.2018 - 06.2023
- Used manual or electric appliances to clean, peel and trim foods
- Observes and enforced food safety regulations
- Collected and returned dirty dishes to kitchen for washing
- Placed food trays over food warmers for immediate service
- Stored food in designated containers and storage areas to prevent spoilage
- Operates cash register for processing student payments in cafeteria
- Sourced ingredients for planned menus ahead of time
- Followed established recipes to prepare menu items
- Makes special dressings and sauces as condiments for sandwiches
- Develops menus, pricing and special food offerings to increase revenue and customer satisfaction
- Cleans and sanitized work areas, equipment and dishes
- Monitor customer food preferences to determine focus of sales efforts
- Compiles and maintained records of food use and expenditures
- Run cash registers.
Warehouse Manager
Compass Group/Chartwell
09.2018 - 06.2023
- Develops, and implement warehouse safety and security programs and activities
- Analyzes expenditures and other financial information to develop plans, policies and budgets for increasing profits and improving services
- Monitor inventory levels of products and materials in warehouses
- Plans and implemented energy-saving changes to transportation services
- Analyzes all aspects of corporate logistics to determine most cost-effective and efficient means of transporting products and supplies
- Maintains metrics, reports, process documentation, customer service logs, and training and safety records
- Coordinates warehouse activities, records control, and purchasing
- Develops and documented standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products and materials
- Examines invoices and shipping manifested for conformity to tariff and customs regulations
- Direct inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
Housekeeping & Laundry Aid
Dayton Nursing & Rehab
12.2020 - 03.2023
- Washed dirty linens and remade beds with clean sheets
- Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas
- Sanitized tables and countertops with cleaning solutions
- Vacuumed rugs and draperies and ironed clean linens
- Greeted guests and employees, delivering friendly service in interactions
- Disinfected and deep cleaned upholstered furniture and carpets
- Prioritized work tasks and remained flexible to workload changes
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins
- Checked room appliances for proper functionality
- Scheduled maintenance on cleaning equipment and machines to prevent malfunctions
- Followed infection control and universal procedures, maintaining sanitary environment
- Managed facility inventories by restocking cleaning solutions and linens
- Delivered room service items and removed leftover waste after use
- Wiped down windows and mirrors with glass cleaner
- Cleaned and restocked restroom areas with towels and toiletries
- Washed tub and shower basins and cleaned shower curtains
- Cleaned rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers
- Dusted and polished furniture and equipment
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
- Kept storage areas and carts well-stocked, clean and tidy
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary
- Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines
- Carried linens, towels, toilet items and cleaning supplies, using wheeled carts
- Sorted clothing and other articles, loaded washing machines and ironed and folded dried items
- Sorted, counted and marked clean linens and stored in linen closets
- Moved and arranged furniture and turned mattresses
- Answered telephones and doorbells
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained calendars and schedules to set appointments for management team
- Provided cross-coverage support for other administrative personnel.
Certified Nurse's Aide
Dayton Nursing and Rehabilitation
12.2020 - 03.2023
- Maintains patient stability by checking vital signs and weight
- Testing urine and recording intake and output information
- Provides patient comfort by utilizing resources and materials
- Transporting patients
- Answering patients' call lights and requests
- Reporting observations of the patient to nursing supervisor
- Feed patient and mash up food if necessary
- Take patient on walks
- Develop nurturing relationships with patient.
Education
Associate of Arts - Teaching
Lone Star College System
Spring, TX05.2028
High School Diploma -
DAYTON HIGH SCHOOL
Dayton, TX06.2013
Skills
- Fast-Paced Environment
- Kitchen Staff Support
- Salad Creation
- Quality Control
- Weighing and Measuring
- Rotation Procedures
- Cleaning and Sanitizing
- Proper Storage Procedures
- Machinery Upkeep
- Plating and Presentation
- Ingredient Preparation
- Productivity and Efficiency
- Temperature Monitoring
- Meat and Poultry Slicing
- Conflict Negotiation
- Servsafe Certification
- Heavy Lifting Capacity
- Food Portioning and Packaging
- Food Preparation
- Customer Service
- Menu Memorization
- Dietary Restrictions
- Verbal and Written Communication
- Kitchen Station Restocking
- Food Handlers Permit
- Inventory Control
- Team Oriented
- Working Quickly
- Food and Safety Standards
- Working with Diverse People
- Covid-19 Safety Protocols
- Accurate Cash Handling
- Surface Work
- Menu Distribution
- Cash Register Operation
- Temperature Requirements
- Ingredient Restocking
- Guest Satisfaction
- Sweeping and Mopping
- Chemical Storage
- Beverage Service
- Kitchen Sanitization
- Basic Repairs
- Shipping and Receiving
- Workforce Management
- Process Monitoring
- Employee Safety
- Budget Controls
- System Updates
- Data Interpretation
- Operations Planning
- Equipment Maintenance
- Coaching and Motivation
- Inventory Management
- Warehouse Safety Programs
- Production Planning
- Heavy Lifting
- Distribution Reporting and Documentation
- OSHA Standards
- Material Shelving
- Defective Product Removal and Disposal
- Leadership
- Reporting
- Vehicle Operations
- Paying Bills
- Computer Use
- Labor and Delivery Support
- CPR
- Report writing
- Security
- First aid
- Menu Planning
- Quality Management
- Purchasing
- Food Safety
- Catering
- Pricing
- Patient care
- Negotiation
- Customer service
- Typing
- Supervising experience
- Technical support
- Nursing
- Heavy lifting
- Childcare
- Cash handling
- Menu planning
- Computer skills
- Communication skills
- English
- Management
- Cash register
- Remote Support
- Product Troubleshooting
- Technical Support
- Technical Troubleshooting
Certification
- ServSafe
- Food Handler Certification
- Food Safety Certification
- Certified Medical Assistant
- BLS Certification
- CPR Certification
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Technical Support Representative
Apple Kelly Connect
08.2023 - Current
Housekeeping & Laundry Aid
Dayton Nursing & Rehab
12.2020 - 03.2023
Certified Nurse's Aide
Dayton Nursing and Rehabilitation
12.2020 - 03.2023
Bronco Cafe Cafeteria Worker
Compass Group/Chartwell
09.2018 - 06.2023
Warehouse Manager
Compass Group/Chartwell
09.2018 - 06.2023
Associate of Arts - Teaching
Lone Star College System
High School Diploma -
DAYTON HIGH SCHOOL
- ServSafe
- Food Handler Certification
- Food Safety Certification
- Certified Medical Assistant
- BLS Certification
- CPR Certification
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