Brianna Arnett
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Committed and compassionate, providing quality care for people and who possesses excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Barista/Consumables Team Member
Target
07.2023 - 08.2024
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained and mentored new hires ij barista duties, customer service, and company standards to ensure team efficiency.
- Managed dry and inventory orders including receiving shipments, verifying accuracy, dating, and properly storing/stocking products.
- Demonstrated leadership by acting as the primary support for both team members and management in a fast-paced retail cafe environment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Followed exact recipes for mixing and preparing beverage and food items.
- Controlled line and crowd with quick, efficient service.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Barista
The Grind Coffeehouse
02.2020 - 08.2020
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
Barista/Shift Supervisor
Starbucks
04.2015 - 04.2019
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Used POS system to process sales, returns and exchanges.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food inventory and supplies to prevent waste.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA 9066006-2013
Skills
- Drawer balancing
- Product restocking
- Written and verbal communication
- Team collaboration
- Basic math
- Identification checks
- Up-selling
- Display case merchandising
- Dining room maintenance
- Workflow management
- Calm demeanor
- Attention to detail
- Solid problem solver
- Exceptional customer service
- Food preparation
- Safe food handling practices
- Multitasking and organization
- Friendly and outgoing
- POS systems
- Hospitality and accommodation
Timeline
Barista/Consumables Team Member
Target
07.2023 - 08.2024
Barista
The Grind Coffeehouse
02.2020 - 08.2020
Barista/Shift Supervisor
Starbucks
04.2015 - 04.2019
High School Diploma -
El Rancho High School
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