Brianna A Robinson
New York,United States
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Club Leadership
Equinox
11.2024 - Current
- Managed front desk operations, ensuring smooth member check-ins and inquiries.
- Assisted in scheduling classes and appointments for members and trainers.
- Recommended beauty services and facials.
- Coordinated facility maintenance requests, ensuring a clean and safe environment.
- Supported marketing initiatives by promoting special events and membership deals.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleaned and managed Spa/Sauna appointments.
Supervisor
Victoria's Secret & PINK
09.2022 - 10.2024
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained new staff on operational procedures and company policies to enhance team performance.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Coordinated workflow among team members to meet production deadlines efficiently.
- Managed inventory levels, conducting regular audits to support stock accuracy.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Processed customer transactions efficiently using point-of-sale systems
Education
High School Diploma -
Union Square Academy For Health Sciences
New York, NY, United States01.2020
Associate of Arts - Liberal Arts
BMCC
New York, NY05-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
Timeline
Club Leadership
Equinox
11.2024 - Current
Supervisor
Victoria's Secret & PINK
09.2022 - 10.2024
High School Diploma -
Union Square Academy For Health Sciences
Associate of Arts - Liberal Arts
BMCC