Shelby Askins
Pottstown,PA
Summary
Polite and professional with a successful track record of applying strong communication and problem resolution skills to effectively address customer issues.
Demonstrated ability to consistently surpass productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Hardworking and passionate job seeker with strong organizational skills, eagerly seeking an entry-level customer service position. Ready to contribute to the team's efforts in achieving company goals.
Overview
13
13
years of professional experience
Work History
Leasing Agent
J2i Properties
Drexel Hill, PA
03.2020 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Server
Outback Steakhouse
Royersford, PA
01.2015 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Assistant Manager
Justice Tween Brands
Wayne, PA
06.2011 - 01.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others
Education
Diploma - General Studies
Spring-Ford High School
Royersford, PA06.2011
Skills
- Fast Learner
- Computer Skills
- Customer Service
- Critical Thinking
- Calm and Professional Under Pressure
- Time Management
- Verbal and written communication
- Inbound phone calls
- Problem-solving skills
- De-Escalation Techniques
Timeline
Leasing Agent
J2i Properties
03.2020 - Current
Server
Outback Steakhouse
01.2015 - 03.2020
Assistant Manager
Justice Tween Brands
06.2011 - 01.2015
Diploma - General Studies
Spring-Ford High School