Brianna Attwood
Federal Way,WA
Summary
I possess strong customer service skills and the ability to adapt quickly to changing circumstances. I thrive in high-pressure situations and meet deadlines with ease. As a people person, I can engage with anyone, fostering positive relationships. I'm always eager to learn and continuously seek ways to improve. Experienced recruiting leader well-versed in finding qualified candidates to close workforce gaps. Proficient in both offline and online recruitment strategies. Desiring a long-term position with the opportunity to grow with the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Recruiting Manager
Farmers Insurance Group
Auburn, WA
01.2022 - Current
- Monitored applicant tracking systems for updates on current applications.
- Identified new recruiting sources through networking events or social media campaigns.
- Managed the full-cycle recruitment process including sourcing, interviewing, reference checks, offer negotiation and onboarding activities.
- Assisted in developing job descriptions for new positions within the organization.
- Conducted regular meetings with managers to discuss recruitment needs, progress on open positions, and other related topics.
- Reviewed resumes and conducted phone interviews to identify potential candidates.
- Provided feedback to applicants throughout the recruitment process.
- Created job postings for various roles across multiple disciplines and platforms.
- Coached recruiters and hiring managers regarding strong interview techniques.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Send the licensing material to the candidates we hire.
- Walk through the steps for how to apply for a license and fingerprints.
District Training Manager
Farmers Insurance District Office
Auburn, WA
01.2021 - 01.2022
- Analyzed data from post-training evaluations in order to identify opportunities for improvement.
- Monitored employee performance to ensure compliance with established policies and procedures.
- Maintained a comprehensive library of instructional materials such as books, periodicals, audio visual materials.
- Provided technical assistance in troubleshooting any issues related to the use of technology during trainings.
- Conducted regular meetings with department heads to discuss training needs and objectives.
- Ensured all safety regulations were followed during trainings sessions and activities.
- Provided guidance and support to team members in the development of individual training plans.
- Organized workshops, seminars, and other learning events for employees at all levels of the organization.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Mentored team members to succeed and advance within department and company.
- Led training classes and recorded instruction for later use.
Insurance Sales Agent
Farmers Insurance District Office
Auburn, WA
12.2020 - 12.2020
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Built relationships with existing clients by providing exceptional service.
- Responded promptly to customer inquiries regarding product availability or pricing.
- Performed administrative tasks such as updating databases, filing paperwork.
- Attended industry conferences and seminars to stay up-to-date on changes in regulations and trends in the insurance sector.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Provided guidance about different types of insurance products available.
- Advised clients on coverage amounts needed based on individual circumstances.
- Identified cross-selling opportunities among existing customers.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
- Exceeded company sales goals for new policies.
- Assisted clients in filing claims and guided them through the claims process for a smooth resolution.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
Recruiting Coordinator
Farmers Insurance District Office
Auburn, WA
05.2019 - 12.2020
- Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks.
- Coordinated interviews with hiring managers and prospective employees.
- Facilitated post-interview debrief meetings between hiring managers and recruiters.
- Assisted with the development of recruiting strategies to attract top talent.
- Sourced and screened qualified candidates for open positions.
- Maintained accurate records of all recruitment activities in the Applicant Tracking System.
- Assisted in onboarding new hires by providing orientation information and collecting necessary paperwork.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Front Desk Receptionist / Acquisitions Advisor
Lexus of Bellevue
Bellevue, WA
09.2018 - 04.2019
- Multitasking in answering phones, and keeping the sales team organized and in rotation
- Filing/keeping track of license plates
- Handling money as well as setting up appointments
- Buying used cars
- Handling documentation, appraising vehicles, as well as stocking them into inventory
- Dealt with service-related customer problems in a timely matter
- Greeted customers with a smile
- Delivered messages to sales, men and women as well as managers.
Front Office Receptionist
BMW of Bellevue
Bellevue, WA
07.2017 - 08.2018
- Improved customer service ratings through patience and consistency with each customer
- Processed the filing of license plates and making key tags for each vehicle
- Resolve service-related customer problems in a timely manner
- Verified that personal and payment information on customer accounts was accurate and complete for vehicle purchases
- Greeted and welcomed each customer with a smile
- Delivered messages and mail to the appropriate employees in a timely manner
- Set up appointments for incoming customers.
Sales Associate/Cashier
Payless ShoeSource
Issaquah, WA
05.2016 - 09.2017
- Provided elite customer service to all customers
- Gave respectful suggestions to customers
- Maintaining a clean store daily
- Conducted personal shopping for customers in need of shoes and accessories
- Completed weekly stock and inventory assignments; answered phones and completed transactions
- Multitask efficiently by making the customers' needs come first, while keeping the flow of the stockroom running smoothly
- Opened and closed the store.
Hostess
Payless ShoeSource
Issaquah, WA
09.2016 - 12.2016
- Outstanding ability delivering professional customer service
- Outgoing and friendly personality and demeanor
- Skilled in coordinating food orders
- Great interpersonal and communication skills
- Extensive knowledge of the fine dining industry
- Helped with effective customer flow
- Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.
Education
Associate of Arts - Criminal Justice
Bellevue College
Bellevue, WA01.2018
Skills
- Customer service
- Multi-tasker
- Problem solver
- Direct sales
- Recruiting strategies
- Candidate Sourcing
- Cold-calling
- Up-selling
- Networking
- Outbound Calling
- New Hire Training
- Recruiting and Sourcing
Certification
- Property & Casualty License, 12/01/19, 03/01/25
- Life and Disability Insurance License, 12/01/19, 03/01/25
Timeline
District Recruiting Manager
Farmers Insurance Group
01.2022 - Current
District Training Manager
Farmers Insurance District Office
01.2021 - 01.2022
Insurance Sales Agent
Farmers Insurance District Office
12.2020 - 12.2020
Recruiting Coordinator
Farmers Insurance District Office
05.2019 - 12.2020
Front Desk Receptionist / Acquisitions Advisor
Lexus of Bellevue
09.2018 - 04.2019
Front Office Receptionist
BMW of Bellevue
07.2017 - 08.2018
Hostess
Payless ShoeSource
09.2016 - 12.2016
Sales Associate/Cashier
Payless ShoeSource
05.2016 - 09.2017
Associate of Arts - Criminal Justice
Bellevue College
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