Brianna Austin
Auburn,WA
Summary
Energetic Customer Engagement Specialist who expertly provides efficient, organized, and friendly support to colleagues and customers alike. Skilled at managing inventory and supplies, overseeing phone duties and company correspondence. Specializes in curating a welcoming and enjoyable environment.
Overview
5
5
years of professional experience
Work History
Facilities Coordinator
Jones Lang Lasalle
2023.09 - Current
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Maintained facility grounds, equipment, and safety compliance.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Prepared reports and schedules with accuracy.
- Managed minor appliance issues and scheduled repairs.
- Performed risk assessments to identify potential hazards within the facility environment proactively.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
Reception Trainer
NorthWest Center At Amazon
2022.10 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with management to identify company training needs and scheduling.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Received and routed business correspondence to correct departments and staff members.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Northwest Center At Amazon
2022.04 - 2022.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information
- Routed incoming mail and messages to relevant personnel without delay.
SALES ASSOCIATE
Rite Aid
2019.06 - 2021.12
- Train and develop new sales team associates in products, selling techniques, and company procedures
- Solve customer challenges quickly, proactively and personably
- Achieved perfect attendance and on-time record
- Assist customers in locating products and make purchases
- Prepare large cash deposits with zero discrepancies
- Built relationships with customers to encourage repeat business.
- Collaborate with various outside sales representatives
Education
Graduate Diploma -
KENTRIDGE HIGH SCHOOL
Kent06.2018
Skills
- Customer Relations
- Manage all customer traffic and provide answers to queries.
- Social perceptiveness
- Problem Solving
- Adaptable and Flexible
- Verbal and Written Communication
- Microsoft Office Suite
- Building operations
- Work Orders
- Attention to Detail
- Time Management
- Multitasking
- Team Collaboration
- Self Motivation
Timeline
Facilities Coordinator
Jones Lang Lasalle
2023.09 - Current
Reception Trainer
NorthWest Center At Amazon
2022.10 - Current
Receptionist
Northwest Center At Amazon
2022.04 - 2022.10
SALES ASSOCIATE
Rite Aid
2019.06 - 2021.12
Graduate Diploma -
KENTRIDGE HIGH SCHOOL
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