Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Avalos

El Paso,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

GC Services
El Paso, TX
02.2019 - 11.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

HGS - Hinduja Global Solutions
El Paso, TX
02.2018 - 08.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier

Vista Quality Market
El Paso, TX
04.2017 - 01.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

El Dorado High School
El Paso, TX
06-2017

Skills

  • Problem Solver
  • Decision-Making
  • Multitasking
  • Work Prioritization
  • Effective Communication
  • Reliability

Timeline

Customer Service Representative

GC Services
02.2019 - 11.2019

Customer Service Representative

HGS - Hinduja Global Solutions
02.2018 - 08.2018

Cashier

Vista Quality Market
04.2017 - 01.2018

High School Diploma -

El Dorado High School
Brianna Avalos