Brianna Ayala
Corsicana,TX
Summary
I am an organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. I offer keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I am highly self-motivated, with a work ethic to perform effectively in independent or team environments. I am responsible, punctual and a productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Eduro Healthcare LLC- Ennis Nursing And Rehab
06.2020 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with residents and their families.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or following up on reference checks for potential new hires.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
After Hours Call Operator
Bluebonnet Answering Service
09.2018 - 12.2019
- Improved patient satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
- Enhanced team productivity by consistently meeting performance metrics and setting a positive example for peers.
- Streamlined communication with patients by accurately documenting call details and updating records in the database.
- Supported colleagues in navigating difficult patient interactions, promoting teamwork and cooperation within the call center.
- Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and.
Education
Associate of Applied Science - Paralegal Studies
Navarro College
Corsicana, TX12.2024
Skills
- Letter Preparation
- Clerical Support
- Invoice Processing
- Presentation Design
- Scheduling
- Filing
- Office Administration
- Reception Oversight
- Spreadsheet Management
- Project Planning
- Event Coordination
- Multi-Line Telephone Systems
- Customer and Client Relations
- Confidential Document Control
- Microsoft Excel
- Computer Skills
- Tech-Savvy
Timeline
Administrative Assistant
Eduro Healthcare LLC- Ennis Nursing And Rehab
06.2020 - Current
After Hours Call Operator
Bluebonnet Answering Service
09.2018 - 12.2019
Associate of Applied Science - Paralegal Studies
Navarro College
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