Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna Ballard

Warren,MI

Summary

  • Trustworthy individual offering over 5 years working as qualified Lead Restoration Technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.
  • Detailed Technician skilled in broad restoration services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills.

Overview

9
9
years of professional experience

Work History

Box Office Attendant

Movie 16
Warren, MI
09.2015 - 12.2024
  • Greeted patrons, answered questions, and provided information about the theatre's events.
  • Verified ticket purchases and checked for valid identification when necessary.
  • Provided customer service to all guests in person and over the phone.
  • Kept lobby area clean and organized during peak hours.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Stocked concession stands with supplies and food items.
  • Operated cash register to record sales transactions, accepted payment, and gave correct change.
  • Adhered to all health codes while handling food items such as popcorn, hot dogs, nachos.

Lead Technician

Sunglo Restoration Service
Livonia, MI
09.2019 - 02.2024
  • Implemented changes to improve system performance or reliability.
  • Documented processes for future reference by team members.
  • Followed safety practices to safeguard against injury and damage to property.
  • Managed quality control and maintained high level of customer satisfaction.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Entered and distributed work orders to other technicians.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Fostered relationships with internal and external customers.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Reduced waste and streamlined schedules to optimize manufacturing processes.
  • Researched and analyzed customer design proposals, specifications, manuals and other data.

Owner

Estate sales/My own company
Statewide, MI, OH
03.2021 - 09.2023
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Collaborated with other owners on joint ventures and shared resources.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Monitored performance of personnel against goals set forth by the company.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Store Manager

Fallas
Madison Heights, MI
04.2016 - 09.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Planned special promotions or discounts based on market trends.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed interview questions based on the position and company culture.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Recorded quantity, type and value of materials or items received.
  • Arranged merchandise in an attractive manner to promote sales.

House Cleaner

Cleaning Authority
Troy, MI
01.2017 - 02.2018
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Organized closets according to customer specifications.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Cleaned homes following specific and detailed protocols and requests.
  • Ensured homes were disinfected, sanitized, and cleaned in a timely manner in order to finish assigned homes, in order as scheduled, each day.

Education

High School Diploma -

Madison Preparatory Academy
Madison Heights, MI
05-2017

Skills

  • Flexible Schedule
  • Goal-Oriented
  • Professional Appearance
  • Quick Learner
  • Cleaning and Sanitization
  • Mold Remediation
  • Water Damage Assignments
  • Personal Protective Equipment
  • Large Restoration Projects
  • Fire Assignments
  • Power Tools Operations
  • Biohazard Cleanup
  • Quality Assurance
  • Company Truck Maintenance
  • Team Collaboration
  • Organizational Skills

References

References available upon request.

Timeline

Owner

Estate sales/My own company
03.2021 - 09.2023

Lead Technician

Sunglo Restoration Service
09.2019 - 02.2024

House Cleaner

Cleaning Authority
01.2017 - 02.2018

Store Manager

Fallas
04.2016 - 09.2019

Box Office Attendant

Movie 16
09.2015 - 12.2024

High School Diploma -

Madison Preparatory Academy

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Brianna Ballard