Brianna Barnes

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Updated medical records in EMR system and double-checked data for accuracy.
• Educated patients and families about health conditions and treatments.
• Provided emotional support to patients and their families.
• Collaborated with medical doctors and other healthcare professionals.
• Helped patients complete necessary medical forms and documentation.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Managed multi-line phone system and pleasantly greeted patients.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Completed clerical duties and tasks for clinic administration.
• Transcribed phone messages and relayed to appropriate personnel.
• Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
• Utilized communication devices to maintain contact with supervisors.
• Trained new personnel on proper protocols and procedures.
• Handled patient inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about policy updates and changes.
• Provided primary customer support to internal and external customers.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Sought ways to improve processes and services provided.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team settings, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Updated medical records in EMR system and double-checked data for accuracy. p/d
• Administered medications through injections and IVs in compliance with physician orders. p
• Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data. p
• Rendered emergency medical treatment and administered immunization programs.
• Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
• Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
• Helped with preparation of medical equipment and supplies for use in procedures.
• Utilized medical instruments to perform minor procedures.
• Educated patients and families about health conditions and treatments.
• Provided emotional support to patients and their families.
• Contributed to medical evacuations and transport of patients to other medical facilities.
• Followed all safety protocols and took necessary precautions while providing care.
• Collaborated with medical doctors and other healthcare professionals.
• Administered CPR, oxygen and other life-saving medical treatments.
• Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
• Assisted with lifting and moving patients.
• Administered medications and monitored patient reactions.
• Utilized communication devices to maintain contact with supervisors.
• Handled patient transfers from one medical facility to another.
• Trained new personnel on proper protocols and procedures.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about policy updates and changes. s/w/p/d
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Sought ways to improve processes and services provided.
• Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Handled patient inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for services and clinic information.
• Clarified customer issues and determined root cause of problems to resolve service complaints.
• Processed, investigated and resolved customer inquiries and complaints quickly to increase customer satisfaction.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed customer service amenities and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Collaborated with other healthcare professionals to design and deliver health education services to U.S. Military servicemembers with guidance from American Red Cross Curriculum.
• Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
• Educated and trained over 300 healthcare providers and over 150 non-healthcare providers on Cardiopulmonary Resuscitation, Automated External Defibrillator, airway obstruction, and opioid overdose practices for patients.
• Established and maintained partnerships with community organizations to promote health education programs.
• Taught health education classes for community workers and members of public.

• Supported medical staff in providing patient care in high-demand hospital environment.
• Utilized communication devices to maintain contact with supervisors.
• Participated in team meetings and training sessions to stay informed about policy updates and changes. s/w
• Sought ways to improve processes and services provided.
• Skilled at working independently and collaboratively in team environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team settings, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Reviewed and verified quantities received against bills of lading, contracts and purchase requests.

• Responsible for accepting goods and/or services on behalf of the clinic organization.
• Supported medical staff in providing patient care in high-demand hospital environment.
• Utilized communication devices to maintain contact with supervisors.
• Trained new personnel on proper protocols and procedures.
• Participated in team meetings and training sessions to stay informed about policy updates and changes.

• Sought ways to improve processes and services provided.
• Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
• Maintained current understanding of local, state and federal guidelines for emergency response.
• Facilitated emergency management training for staff and conducted emergency drills.
• Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
• Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
• Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
• Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
• Reviewed operational plans from other locations to identify options for local systems.
• Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
• Skilled at working independently and collaboratively in team environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team settings, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team meetings and training sessions to stay informed about policy updates and changes.
• Trained new personnel on proper protocols and procedures.
• Utilized communication devices to maintain contact with supervisors.
• Handled patient transfers from one medical facility to another.
• Educated public on emergency medical services.
• Collaborated with medical doctors and other healthcare professionals.
• Maintained operational organization by ensuring equipment functionality, inventory levels and employee training.
• Provided leadership, delegation, and exceptional medical service in high-pressure situations.
• Supported medical staff in providing patient care in high-demand hospital environment.
• Managed time efficiently in order to complete all tasks within deadlines.

• Self-motivated, with a strong sense of personal responsibility.

• Attend various events
• Stream live video feeds on Facebook
• Conduct interviews on live video
• Digitally edited photos to enhance appearance.
• Edited, toned, captioned, and uploaded photographs for publication.

• Preparing food boxes for customers
• Restocking of supplies to prepare food boxes
• Unloading and loading trailers/trucks
• Collecting donations
• Operating pallet jack
• The Streets Don't Love You Back
• Volunteer
• Attended a class for behavior betterment
• Relay for Life
• Volunteer
• Ran and coordinated a successful fundraiser for the event
• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Represented organization positively and professionally while providing community with much-needed services.
• Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
• Provided administrative support to department leads to help organize events and fundraisers.
• Completed domestic tasks in shelters and group homes to assist people in need.
• Coordinated and managed volunteer activities for community service projects.
• Educated young people about strategies for driving discussions and promoting social changes.