Brianna Barnes
Durham,NC
Summary
Motivated professional offering degree in business administration. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Also executes well written and interpersonal communication skills along with good phone etiquette and efficient computer use. Hardworking and reliable contributor with strong ability in flexibility and time management with kind,compassionate, and professional attributes. adaptability and problem solving skills in any environment. Able to be cooperative, friendly, reliable, accountable, with excellent organizational skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Package Handler
Fed Ex Ground
Northampton, PA
09.2023 - Current
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Unloaded and loaded packages up 130 pounds from and to the conveyor belt.
- Following safety procedures enforced to ensure safety in hazardous work environment.
Cashier/Sales Floor Associate/Backroom Inventory Associate
TJX Companies, TJmaxx
Bethlehem, PA
07.2021 - 09.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers over the phone regarding store operations, product information or lookup.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Helped with purchases and signed customers up for rewards program.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and answered any questions they had about the store's products and services..
- Maintained current knowledge of store promotions to highlight sales to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Built and maintained productive relationships with employees.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Hostess
Clubhouse Grille
Bethlehem, PA
06.2023 - 08.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Bethlehem Catholic High School
Bethlehem, PA06.2023
Skills
- Guest Engagement
- Complaint Handling
- Positive and Professional
- Package Scanning
- Physical Strength and Stamina
- Cash Register Operation
- Cash Handling
- Returns Processing
- ID Verification
- Customer Assistance
- Customer Service
- Loyalty Program Promotion
- Performance Improvement
- Event Planning
Languages
English
Full Professional
Timeline
Package Handler
Fed Ex Ground
09.2023 - Current
Hostess
Clubhouse Grille
06.2023 - 08.2023
Cashier/Sales Floor Associate/Backroom Inventory Associate
TJX Companies, TJmaxx
07.2021 - 09.2023
High School Diploma -
Bethlehem Catholic High School
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