Brianna Barney
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience at Starbucks and Zupas Cafe. Proven track record in enhancing customer satisfaction through effective decision-making and exceptional service. Skilled in inventory management and team leadership, fostering a collaborative environment that boosts employee morale and drives repeat business. Reliable and detail-oriented, committed to maintaining high standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Deescalated situations with unsatisfied customers and helped make the moment right.
Assistant Manager
Lucky Donuts
07.2019 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Zupas Cafe
11.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Thunderbird Highschool
Phoenix, AZ05-2021
Skills
- Time management
- Attention to detail
- Team player
- Cash handling
- Reliable and dependable
- Team leadership
- Decision-making
- Safe food handling
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Barista
Starbucks
04.2023 - Current
Assistant Manager
Zupas Cafe
11.2021 - 05.2023
Assistant Manager
Lucky Donuts
07.2019 - 09.2023
High School Diploma -
Thunderbird Highschool
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