Brianna Bates
Myrtle Beach
Summary
Healthcare professional with expertise in supporting medical teams and delivering patient care. Demonstrated success in managing clinical and administrative tasks efficiently. Recognized for promoting collaboration and adapting to changing healthcare environments. Skilled in-patient communication and medical record management.
Overview
9
9
years of professional experience
Work History
Certified medical assistant/Preceptor
HCA Grand Strand Primary Care
Myrtle Beach
10.2023 - Current
- Administered patient care, addressing concerns and ensuring comfort effectively.
- Assisted healthcare providers during examinations and procedures to enhance patient outcomes.
- Coordinated patient appointments and managed scheduling to optimize clinic operations.
- Maintained accurate medical records to ensure compliance with healthcare regulations.
- Educated patients on treatment plans and medication instructions for improved health outcomes.
- Supported clinical documentation efforts, ensuring thorough and precise record-keeping.
- Led training sessions for new staff on office procedures and patient care techniques.
- Collaborated with healthcare teams to improve workflow processes and service quality.
MANAGER
Perry's Bait and Tackle
Murrels Inlet
02.2023 - 10.2023
- Delegated tasks and responsibilities effectively to ensure efficient workflow.
- Prioritized assignments based on urgency and importance for optimal productivity.
- Mentored new employees in company policies to foster understanding and compliance.
- Trained staff on procedures to enhance operational effectiveness.
- Utilized analytical skills to resolve complex operational issues.
- Ordered supplies promptly to prevent shortages and maintain continuity.
- Tackled challenges with problem-solving strategies to enhance efficiency.
- Developed strategies to boost customer satisfaction and loyalty.
MEDICAL ASSISTANT
HCA Health Care
Murrels Inlet
07.2022 - 02.2023
- Documented medical data in patient charts, facilitating accurate records.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Triaged patients and performed vital checks for patient flow facilitation.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Arranged for hospital admissions for certain cases requiring more specialized care than what can be provided at an outpatient clinic.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Stocked supplies and instruments for examination rooms.
- Instructed patients on proper medication use and storage techniques based on doctor's orders.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Worked interdependently with other professionals to provide quality health care to patients.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
RECEPTIONIST
Aiken Ophthalmology
Aiken
08.2021 - 06.2022
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Assisted in resolving customer complaints and disputes.
- Processed incoming and outgoing documents via electronic methods and systems.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Greeted visitors warmly and ensured they had a positive experience.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Answered phones professionally in accordance with organizational protocols.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Assisted with administrative tasks such as filing documents, copying materials.
- Handled frequent work process interruptions with flexibility and poise.
- Signed for incoming deliveries and notified employees of packages.
- Maintained confidentiality of sensitive information obtained through job duties.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Updated contact lists regularly to maintain accuracy of information.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
RECEPTIONIST
Augusta Oral Surgery
Augusta
05.2021 - 08.2021
- Provided typing, word processing, and clerical support and assisted with special projects.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Handled cash and credit card payments with accuracy.
- Maintained confidentiality of sensitive information obtained through job duties.
- Operated multi-line phone system efficiently while managing high call volume.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Signed for incoming deliveries and notified employees of packages.
- Handled frequent work process interruptions with flexibility and poise.
- Greeted visitors warmly and ensured they had a positive experience.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with administrative tasks such as filing documents, copying materials.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Assisted in resolving customer complaints and disputes.
- Answered questions about organization and provided callers with address, directions, and other information.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Updated contact lists regularly to maintain accuracy of information.
- Answered phones professionally in accordance with organizational protocols.
- Performed Phlebotomy
- Verify Insurance
- Assisted in consults with patients for dental work
- Second assisting during oral surgery.
STUDENT MEDICAL ASSISTANT
Aiken Technical
Warrenville
03.2021 - 04.2021
- Administered injections while confirming patient identity and date of birth.
- Documented injection details, including arm used, on patient cards.
- Monitored patients post-injection to ensure safety and address concerns.
RECEPTIONIST
Hixon Insurance
North Augusta
08.2017 - 07.2020
- Provided typing, word processing, and clerical support and assisted with special projects.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Transmitted information and documents to customers via computer and mail.
- Maintained confidentiality of sensitive information obtained through job duties.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Assisted with administrative tasks such as filing documents, copying materials.
- Processed incoming mail and packages accurately and promptly.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
CASHIER
Zaxbys
Aiken
08.2016 - 08.2017
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Accurately processed customer payments using cash, credit cards, and checks.
- Cross-trained colleagues on proper use of POS systems for efficient checkout times.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Developed strong customer service skills by providing efficient and accurate service.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Resolved and de-escalated issues to address customer concerns.
- Greeted and informed customers of products, fostering positive store experiences.
- Operated the POS system efficiently to ensure accurate transactions.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Performed other duties as assigned by management.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
Education
ASSOCIATE IN ARTS (A.A.) - CLINICAL MEDICAL ASSISTING
Aiken Technical College
Warrenville08.2021
STUDENT MEDICAL ASSISTANT -
Aiken Technical
Warrenville03.2021
Skills
- Sales and marketing strategies
- Contract management
- Team leadership
- HIPAA compliance
- Medical terminology
- Specimen collection and processing
- Clinical documentation
- Electronic health records management
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Patient assessments
- Wound care management
- Conflict resolution
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment skills
- Basic life support certification
- Team collaboration
- Verbal and written communication skills
- Patient education strategies
- Safety compliance measures
- Telephone etiquette practices
- Injection administration techniques
- Insurance verification processes
- Treatment setup procedures
- EMR and EHR proficiency
- Confidentiality maintenance practices
Volunteer Experience
STUDENT MEDICAL ASSISTANT, Aiken Technical, Warrenville, Warrenville, South Carolina, 03/01/21, 03/01/21, Covid Clinic: Injecting Shots, Confirming patient name and date of birth, Entering in what arm injection was given, Putting Shot information on patient card with date it was given, Observing patient once shot was given
Timeline
Certified medical assistant/Preceptor
HCA Grand Strand Primary Care
10.2023 - Current
MANAGER
Perry's Bait and Tackle
02.2023 - 10.2023
MEDICAL ASSISTANT
HCA Health Care
07.2022 - 02.2023
RECEPTIONIST
Aiken Ophthalmology
08.2021 - 06.2022
RECEPTIONIST
Augusta Oral Surgery
05.2021 - 08.2021
STUDENT MEDICAL ASSISTANT
Aiken Technical
03.2021 - 04.2021
RECEPTIONIST
Hixon Insurance
08.2017 - 07.2020
CASHIER
Zaxbys
08.2016 - 08.2017
ASSOCIATE IN ARTS (A.A.) - CLINICAL MEDICAL ASSISTING
Aiken Technical College
STUDENT MEDICAL ASSISTANT -
Aiken Technical