Brianna Beckett
St Leonard,MD
Summary
Efficient professional in administrative support, known for high productivity and ability to complete tasks in a timely manor. Skilled in communication, organization, and adaptability, ensuring seamless operations and positive interactions. Experienced in fast-paced environments and adaptable to last-minute changes, thriving under pressure.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Prince Frederick Dental Center
Prince Frederick, MD
06.2023 - Current
- Lead schedule coordinator for eight hygienists.
- Verification of dental insurance eligibility via telephone and online.
- Generate accurate estimates for dental treatment plans aligning with insurance fee guidelines.
- Receive and facilitate incoming letters from specialists to ensure proper continuation of patient care.
- Handle customer co-payments, and bill insurance companies for the remaining balance.
- Maintain a master calendar and schedule new appointments based on availability for a total of eighteen providers, specialists, and hygienists.
- Ensure that all HIPAA regulations are followed while handling patient information.
- Answer and manage incoming calls and emails.
- Arrange documents for insurance pre-authorizations, claims, denials, and appeals.
- Create a positive environment for long-term patients, as well as welcome new patients, by providing exceptional customer service at all times.
- Experience with Eaglesoft dental practice management software.
Medical Receptionist
Bayside Primary Care
Prince Frederick, MD
10.2022 - 06.2023
- Independently manage all front desk duties, and enforce all office policies in a high-pressure customer service environment.
- Conducted insurance eligibility checks online and via telephone.
- Managed checking in and out procedures for patients efficiently.
- Coordinated appointment schedules for multiple providers, and medical assistants.
- Answered incoming calls across four telephone lines.
- Assessed incoming phone calls for urgency of care needed.
- Informed patients of financial responsibilities prior to rendering services.
- Monitored office supplies inventory and placed orders when necessary.
- Established strong relationships with patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
Medical Receptionist
Chesapeake Otolaryngology Associates
Prince Frederick, MD
10.2021 - 10.2022
- Oversee all front desk duties, including other receptionists.
- Answer up to four phone lines.
- Managed appointment calendars for a team of five providers, between two locations.
- Managed patient check-in and check-out processes.
- Processed patient copays and bill payments.
- Developed strong relationships to ensure patient comfort.
- Experience with the NextGen and eClinicalWorks EMR systems.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians and medical assistants.
- Monitored office supplies inventory and placed orders when necessary.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Full Time Floor Associate
TJ Maxx
Prince Frederick, MD
07.2020 - 10.2021
- Handled customer interactions with friendly, efficient service.
- Manages access to locked jewelry displays.
- Stocked shelves and organized displays to focus customers' attention on specific items.
- Performed floor moves, merchandising, and display maintenance to keep sales areas well-stocked, organized, and current.
- Performed tasks involving heavy lifting.
- Oversaw and arranged delivery of truck stock.
- Conducted training sessions to equip employees with the required skills and knowledge.
- Recognized security risks and thefts to prevent or handle situations.
- Utilized point-of-sale software to process payments quickly and accurately.
Education
Diploma -
Calvert High School
Prince Frederick, MD06.2019
Skills
- Basic knowledge of Microsoft programs
- Teamwork
- Quick to learn
- Adaptability
- Attention to detail
- Creativity
- Payment processing
- Data entry
- Insurance verification
- Service oriented
- Excellent multitasking capability
- Punctual and reliable
- HIPAA compliance
- Appointment scheduling
- Effective communication
- Rapport building
- Patient services
References
Available upon request
Timeline
Dental Receptionist
Prince Frederick Dental Center
06.2023 - Current
Medical Receptionist
Bayside Primary Care
10.2022 - 06.2023
Medical Receptionist
Chesapeake Otolaryngology Associates
10.2021 - 10.2022
Full Time Floor Associate
TJ Maxx
07.2020 - 10.2021
Diploma -
Calvert High School
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