Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Bell

Tennille,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Dispatch Manager

Hosanna Trailing & Transport, LLC
01.2022 - Current
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Streamlined communication processes for better coordination between drivers and patients.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate times to be on time for appointments.

Assistant Store Manager

Dollar General
12.2021 - 03.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Customer Service Representative

Alorica
02.2021 - 12.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Correctional Officer

The Geo Group
03.2016 - 03.2021
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.

Education

High School Diploma -

Washington County High School
Sandersville, GA
05.2012

Skills

  • Customer Communication
  • Phone Dispatch
  • Field Call Management
  • Employee Time Records
  • Maintenance Recordkeeping
  • Customer Service
  • Updating Logs
  • Verifying Coverage
  • Microsoft Office
  • Call Center Software
  • Equipment Inspection

Languages

English
Native or Bilingual

Timeline

Dispatch Manager

Hosanna Trailing & Transport, LLC
01.2022 - Current

Assistant Store Manager

Dollar General
12.2021 - 03.2022

Customer Service Representative

Alorica
02.2021 - 12.2021

Correctional Officer

The Geo Group
03.2016 - 03.2021

High School Diploma -

Washington County High School

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Brianna Bell