Brianna Bensch
Snohomish,WA
Summary
Manager aiming to increase value of the company through excellent leadership. I offer talents in communication, organization and leadership. I’m outgoing and energetic familiar with various equipment and store operations. I handle team needs with forward-thinking strategies and strong focus on daily requirements. I’m a well-coordinated planner successful at coordinating schedules and workflows to meet business demands. I also have a superior work ethic combined with resourceful and upbeat nature.
Overview
9
9
years of professional experience
Work History
Book Keeping
JLK LLC
Snohomish, WA
05.2023 - Current
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Marketing Representative
Cover Insurance
Lake Stevens, WA
01.2024 - 03.2024
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
Manager
Grounded Tea and Coffee
Snohomish, WA
11.2023 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished other management duties such as scheduling, inventory, meetings, features drinks, and more.
Shift Supervisor
Starbucks
8629 SR 2 Monroe Gateway Plaza Monroe, WA 98272
06.2018 - 05.2023
- Developed and implemented new processes and procedures to streamline store operations.
- Developed job assignments for store team, planned production schedules and strengthened organization of task flows.
- Helped store management meet standards of service and quality in daily operations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared, calibrated, and monitored production levels to achieve targets.
Cashier
Tractor Supply
13650 Roosevelt Rd, Monroe, WA 98272
09.2015 - 05.2018
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Upsold additional products and services to customers, increasing revenue.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Business
Arizona State University
Tempe, AZAssociate Of Business Administration -
Everett Community College
Everett, WA06.2019
Skills
- Adaptable Style
- Production Management
- Business Administration
- Effective Listening and Communication
- Motivational Leadership
- Active Learning
- Negotiation and Conflict Resolution
- Consulting
- Continuous Improvements
- Operational Evaluating
- Performance Tracking and Evaluations
- Productivity Performance
- Constructive Feedback
- Strategic Planning
- Schedule Oversight
- Operational Excellence
- Business Planning
- Managing Operations and Efficiency
- Suggestive Selling
Additional Information
Graduated highschool with an associates degree through running start.
Timeline
Marketing Representative
Cover Insurance
01.2024 - 03.2024
Manager
Grounded Tea and Coffee
11.2023 - 01.2024
Book Keeping
JLK LLC
05.2023 - Current
Shift Supervisor
Starbucks
06.2018 - 05.2023
Cashier
Tractor Supply
09.2015 - 05.2018
Business
Arizona State University
Associate Of Business Administration -
Everett Community College