Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Bergeron

Felton,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience

Work History

Lead Certified Massage Therapist

Kalani Day Spa
08.2021 - 07.2023
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.

Certified Massage Therapist

Preston Wynne Spa
09.2012 - 12.2019
  • Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Performed 12-16 hours of massage per week for over wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Maintained clients' treatment records and designed long-term care programs for return customers.


Front End Team Member

Wholefoods
07.2012 - 06.2014
  • Kept front end areas clean and organized for professional appeal to customers.
  • Accepted payments, returned change and issued receipts.
  • Maintained current understanding of promotional ads and seasonal offerings.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Assisted customers with locating and choosing merchandise in any store department.

Education

Certified Massage Therapist

Maric College
Vista, CA
07.2008

Skills

  • Customer service
  • Sales and service-oriented
  • Inventory management and ordering
  • Cleaning
  • Point of Sale Systems
  • Good Telephone Etiquette
  • Service Optimization
  • Relationship Building and Management
  • Front Desk Management
  • Professionalism and Ethics
  • Team Collaboration
  • Massage Therapy

Timeline

Lead Certified Massage Therapist

Kalani Day Spa
08.2021 - 07.2023

Certified Massage Therapist

Preston Wynne Spa
09.2012 - 12.2019

Front End Team Member

Wholefoods
07.2012 - 06.2014

Certified Massage Therapist

Maric College

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Brianna Bergeron