Brianna Bertubin

In August of 2022 I accepted a promotion to Operations Manager at the Des Peres Marcus Cinema. Job responsibilities included (but were not limited to):

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Developed and maintained relationships with external vendors and suppliers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Increased sales through effective merchandising strategies and targeted promotions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Assisted in the development and implementation of marketing initiatives via Instagram to promote store events and special promotions.
• Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
• Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
• Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
• Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.
• Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
• Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
• Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Managed efficient cash register operations.
• Recommended complementary purchases to customers, increasing revenue.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Provided exceptional services and pleasant shopping experiences to retail customers.