Brianna Betancourt
Altamonte Springs,FL
Summary
Successful onboarding coordinator with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures with good understanding of legal and compliance requirements. Approachable and committed to setting up new hires for success.
Overview
6
6
years of professional experience
Work History
Onboarding Coordinator
Randstad
2023.02 - Current
- Hires the candidate in ATS after all contingencies have been met, performing additional hire related manual duties where necessary
- Performs primary source verification on all licenses and professional certifications as well as validating employment eligibility with state regulatory bodies and/or registries, mitigating all associated risks to patients and the organization
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for multiple roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Ensures compliance with federal, state, and local regulations as well as local facility accreditation agencies
- Completed required criminal, credit, or drug tests for new hires.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Onboarding Specialist
Concentrix
2020.10 - 2023.01
- Conducts monthly calibration sessions with call center Team Leaders to develop scoring consistency and best practices
- Produces reporting based on audits and offers suggestions, job-aids, etc
- Writes fundamental documentation in a clear, concise manner and according to standards
- Utilizes feedback from customers to facilitate improved quality of services being provided
- Monitors and evaluates randomly selected calls to assess associates' service level standards and completes online evaluations of client calls
- Completes analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reported progress, test metrics and results to project stakeholders.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Executive Assistant
Greater Orlando Family Law
2019.01 - 2020.10
- Managed and prioritized partners' schedules to ascertain that their time is focused on critical, strategic issues
- Orchestrated communications, monitored requests, and identified those that required immediate attention
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Ascertained and preserved the confidentiality of all company communications and documentation
- Coordinated daily customer service operations such as front desk processes, orders, and payments
- Acted as the frontline in dealing with public relations, boosting the organization's credibility.
Education
High School Equivalency -
City College of New York
01.2016
Skills
- Time management
- Compliance
- ATS Systems
- Performance Tracking
- Employee Relations
- Tracking spreadsheets
- Compliance knowledge
- Human Resources
- New Hire Onboarding
- Talent Acquisition
- Effective Communication
- Recruitment and hiring
Timeline
Onboarding Coordinator
Randstad
2023.02 - Current
Onboarding Specialist
Concentrix
2020.10 - 2023.01
Executive Assistant
Greater Orlando Family Law
2019.01 - 2020.10
High School Equivalency -
City College of New York
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