Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Betzer

Keenesburg,CO

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Marketing/ FOH Manager

Souther Hills Gastropub
07.2023 - 07.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Office Manager

Gold Hill Dentistry
02.2022 - 04.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed patient check-in and check-out processes efficiently.
  • Verified patient insurance coverage prior to arrival to ensure smooth appointment processing.

Office Helper

Carolina Oral & Facial Surgery
06.2019 - 07.2020
  • Ensured timely completion of assignments by assisting colleagues with various projects as needed.
  • Enhanced staff productivity by performing general clerical tasks such as photocopying, faxing, and data entry.
  • Maintained inventory, expedited orders and delivered materials to work stations.
  • Scheduled appointments and managed calendars for staff members.
  • Executed thorough sterilization of instruments to uphold cleanliness protocols.
  • Supported surgical procedures by providing necessary assistance.
  • Reviewed and confirmed insurance details to maintain compliance.
  • Handled incoming phone calls, ensuring prompt and professional communication.
  • Escorted patients to examination rooms and completed preliminary paperwork for the doctor prior to appointments.
  • Assisted in maintaining a clean and organized work environment by performing daily office maintenance tasks.

Education

High School Diploma -

Longmont High School
Longmont, CO
05-2014

Skills

  • Guest relations
  • Hygiene standards
  • Conflict resolution
  • Team building
  • Health and safety regulations
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Multitasking
  • Collaboration and teamwork
  • Excellent communication

Timeline

Marketing/ FOH Manager

Souther Hills Gastropub
07.2023 - 07.2024

Office Manager

Gold Hill Dentistry
02.2022 - 04.2023

Office Helper

Carolina Oral & Facial Surgery
06.2019 - 07.2020

High School Diploma -

Longmont High School

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Brianna Betzer