Inventory Management
Brianna Birch
Rochester,NY
Summary
Passionate customer service professional with a strong dedication to delivering exceptional support and resolving inquiries. Seeking a customer service position to utilize my communication skills, problem-solving abilities, and commitment to ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist
LuMonta Salon
Rochester, New York
10.2023 - Current
- Resolves customer complaints in a professional manner.
Promptly and courteously answers customer phone calls. - Tracks inventory levels of salon products to ensure product availability.
- Ensures all areas of the salon are clean and organized at all times.
- Greets customers and provides exceptional customer service.
- Schedules appointments using salon software system.
Provides information about services, products, and prices to customers and makes suggestions to them when requested. - Handles client check-in and check-out procedures.
Conducts cash handling procedures, such as accepting payment from clients, processing credit card transactions or issuing refunds as necessary. - Assists in training new receptionists on proper use of the salon software system.
Customer Service Associate
Walgreens
11.2022 - 09.2023
- Handled cash register operations accurately during peak times.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Team Member
Tim Hortons
07.2023 - 08.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Education
Gates Chili High School (2020-2022)
Rochester, NYHomeschooled (2022-2023)
Skills
- Communication
- Customer Service
- Teamwork
- Problem Resolution
- Receptive
- Self-Motivated
- Hard Working
- Organized
- Punctual
- Computer Skills
References
AVAILABLE UPON REQUEST
Accomplishments
- Earned "Employee of the Month" at Walgreens in early 2024.
- Assisted management with the training of multiple new staff members at multiple jobs.
- Recognized by customers and management for welcoming manor and effective service as a Receptionist at LuMonta Salon.
- Taught other staff members and management more efficient ways to use the salon software using features I discovered as a Receptionist at LuMonta Salon.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteInterests
Customer Service
Scheduling
Computers
Timeline
Receptionist
LuMonta Salon
10.2023 - Current
Team Member
Tim Hortons
07.2023 - 08.2023
Customer Service Associate
Walgreens
11.2022 - 09.2023
Gates Chili High School (2020-2022)
Homeschooled (2022-2023)
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