BRIANNA BIRCH
Troy
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Consumer Representative B
National Grid USA
Albany, NY
11.2024 - Current
- Review incoming documents for accuracy and compliance with established procedures
- Provided support to other departments by providing requested documents
- Analyze Data provided by Design to Determine Billing based on Design and Tariff Rule
- Provide guidance to team members regarding tasks assigned to them
- Maintain records of all documents related to each project including specifications, change orders, invoices
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems
- Ensure compliance with applicable laws, regulations, policies, and procedures throughout the life cycle of each project
- Coordinate resources across multiple departments and teams as needed for successful completion of projects
- Manage multiple projects with competing deadlines simultaneously
PROGRAM AND POLICY SPECIALIST
Rensselaer County Department for Aging
East Greenbush, NY
01.2023 - 11.2024
- Answer questions via phone calls, record information into computer systems, scanning documents, assisting clients with applications, providing information regarding particular programs and services available to individuals, completing paperwork associated with programs and services.
CALL CENTER REPRESENTATIVE
NYS office of Children and Family Services
Schenectady, NY
01.2019 - 01.2021
- Receive calls on behalf of multiple NYS agencies, including the Medical Marijuana program, The Workers Compensation Board, and Bureau of Narcotic Enforcement. Assisting individuals with account information, and registration for different services, providing information pertaining to different programs and the use of programs. Providing excellent customer service, and use of multiple computer systems.
FINANCIAL ASSOCIATE
Capital Communications FCU
Albany, NY
01.2018 - 01.2019
- Provide services to members while maintaining a positive attitude. Process transactions for members using various systems. Use of computer skills and multiple systems. Providing privacy, security, and assistance with account information.
SOLUTION SPECIALIST
State Employees FCU
Albany, NY
01.2015 - 01.2018
- Provide member services, which included answering member questions, providing account information, and ensuring compliance with privacy and security. Gained experience answering multi-line phone systems and heavy call volume and using many computer software programs.
Education
Associate of Applied Science - undefined
Hudson Valley Community College
Troy, NY01.2023
COSMETOLOGY
Austins School of Spa Technology
Albany, NY01.2014
Skills
- Proficiency with Microsoft Office
- Excellent Communication
- Interpersonal Skills
- Strong organizational skills
- Multi-tasking Skills
- Problem solving
- Analytical Abilities
- Excellent Time management
- Attention to detail
Personal Information
Title: PROGRAM AND POLICY SPECIALIST
HONORS & AWARDS
Received Multiple awards for Customer Service with NYS OCFS., Awarded Member Satisfaction award in 2017., Acknowledged in company Email in 2024 for Client satisfaction
Timeline
Consumer Representative B
National Grid USA
11.2024 - Current
PROGRAM AND POLICY SPECIALIST
Rensselaer County Department for Aging
01.2023 - 11.2024
CALL CENTER REPRESENTATIVE
NYS office of Children and Family Services
01.2019 - 01.2021
FINANCIAL ASSOCIATE
Capital Communications FCU
01.2018 - 01.2019
SOLUTION SPECIALIST
State Employees FCU
01.2015 - 01.2018
COSMETOLOGY
Austins School of Spa Technology
Associate of Applied Science - undefined
Hudson Valley Community College