Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA BLACK

SEATTLE,WA

Summary

Detail-oriented and motivated professional with strong experience in customer service, data management, and employee support functions. Skilled in handling confidential information, precise documentation, and high-volume communications. Adept at managing competing priorities, building positive relationships, and streamlining processes for efficiency. Seeking to transition leasing and administrative expertise into a Human Resources role, with a focus on recruitment, employee support, and HR operations.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

MULTI-SITE LEASING AGENT

Thrive Communities
Seattle, WA
12.2023 - Current
  • Manage sensitive tenant and applicant information with confidentiality and accuracy.
  • Maintain precise lease documentation and data entry in property management systems (similar to HRIS platforms).
  • Support hiring and onboarding of new agents, including training, mentoring, and team integration.
  • Track performance metrics and prepare reports, ensuring compliance and accuracy in recordkeeping.
  • Coordinate communication across management, maintenance, and residents, mirroring HR cross-department collaboration.

FRONT DESK RECEPTIONIST

Lafayette Park Hotel & Spa
Lafayette, CA
04.2023 - 12.2023
  • Handled guest records and financial transactions with accuracy and confidentiality.
  • Processed high-volume calls, scheduling, and documentation, ensuring effective information flow between departments.
  • Created a welcoming environment that strengthened client relations, reflecting strong communication skills.
  • Processed check-ins and check-outs efficiently at front desk.
  • Assisted with billing inquiries and resolved customer concerns promptly.

FRONT DESK RECEPTIONIST

Four Points by Marriott
Pleasanton, CA
09.2022 - 03.2023
  • Handled client communications, enhancing data accuracy and trust.
  • Updated client accounts, improving information integrity.
  • Welcomed visitors, clarifying visit purposes efficiently.
  • Managed calls, reducing response times with effective routing.
  • Coordinated communication between departments, effectively routing calls to appropriate personnel and reducing response times.

Education

ASSOCIATE OF ARTS - Business Administration

Los Medanos College
Pittsburg, CA
05.2024 - 08.2025

Skills

  • Excellent verbal & written communication
  • Precise data entry and documentation
  • Time management and multitasking
  • Recruitment support and onboarding
  • Conflict resolution and problem-solving
  • Confidential information handling
  • Customer service and relationship building
  • HRIS, property management system experience

Timeline

ASSOCIATE OF ARTS - Business Administration

Los Medanos College
05.2024 - 08.2025

MULTI-SITE LEASING AGENT

Thrive Communities
12.2023 - Current

FRONT DESK RECEPTIONIST

Lafayette Park Hotel & Spa
04.2023 - 12.2023

FRONT DESK RECEPTIONIST

Four Points by Marriott
09.2022 - 03.2023

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