Brianna Blackmon
Niagara Falls,NY
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Medical Office Secretary
Respicair PC
11.2022 - Current
- Coordinated daily office operations, ensuring efficient workflow and communication among teams.
- Managed patient scheduling and appointments, ensuring optimal workflow within office operations.
- Coordinated insurance verification processes to enhance patient service efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for therapist by scheduling appointments strategically while considering priorities and minimizing conflicts.
Laboratory Assistant
Niagara Falls Memorial Medical Center
12.2021 - 11.2022
- Conducted laboratory tests and analyses to support patient diagnosis and treatment.
- Maintained accurate records of experiments and test results in compliance with regulatory standards.
- Prepared and organized samples for testing, ensuring proper labeling and handling protocols were followed.
- Implemented quality control measures to ensure accuracy and reliability of laboratory results consistently.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Barista
STARBUCKS COFFEE COMPANY
10.2017 - 01.2021
- Delivered exceptional customer service by fostering connections and addressing individual preferences.
- Prepared high-quality espresso beverages while maintaining consistency in flavor and presentation.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Education
Certification - Phlebotomy
Bryant And Stratton College
Getzville, NY12.2021
Certification - EKG Technician
Bryant And Stratton College
Getzville, NY12.2021
High School Diploma -
ECOT Ohio
Columbus01.2013
Skills
- Typing speed 45 wpm
- Medical terminology
- Insurance Verification
- Microsoft applications proficiency
- Data Entry
- Schedule Management
- ICD-10 coding
Timeline
Medical Office Secretary
Respicair PC
11.2022 - Current
Laboratory Assistant
Niagara Falls Memorial Medical Center
12.2021 - 11.2022
Barista
STARBUCKS COFFEE COMPANY
10.2017 - 01.2021
Certification - Phlebotomy
Bryant And Stratton College
Certification - EKG Technician
Bryant And Stratton College
High School Diploma -
ECOT Ohio