Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Blackshear

Valley Springs,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Correctional Officer

Idaho Department Of Corrections
08.2023 - Current
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.

Technical Records Specialist

Idaho Department Of Agriculture
10.2022 - 03.2023
  • Enhanced data accuracy by meticulously reviewing and updating technical records.
  • Streamlined record retrieval processes for increased efficiency and faster response times.
  • Collaborated with cross-functional teams to ensure consistent information across all departments.
  • Conducted thorough audits of technical records, ensuring compliance with industry standards and regulations.
  • Working with Microsoft Office (Word, Excel and Outlook)
  • Entering data for our different Dairy producers
  • Issuing and maintaining tanker permits for those transporting
  • Entering lab data for monthly inspections

Patient Services Representative

Rehab Authority Modern Rehab
02.2022 - 10.2022
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Increased efficiency of office operations through proper management of medical records and filing systems.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.

Database Management Specialist

ACRT Pacific
03.2021 - 01.2022


  • Developed strong client relationships through consistent communication and attentive service.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Prepare statistics for monthly meetings
  • Coordinating with tree crews and getting the necessary paperwork from our inspectors to their crews
  • Microsoft Office (Word, Excel and Outlook)
  • Filing paper and electronic files
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Patient Access Representative

Mark Twain Medical Center
01.2019 - 02.2021
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Worked with CERNER and Meditech systems
  • Maintained and ran the front office of the Arnold, CA clinic location
  • Ordering and maintaining supplies
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Office Technician

Calaveras County Public Health
06.2016 - 01.2019
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Improved communication within the team by implementing a centralized project management system.
  • Managed front desk operations, providing exceptional customer service to clients and visitors.
  • Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
  • Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
  • Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
  • Assisted in planning and coordinating events such as conferences or workshops for both internal staff members and external guests.
  • Worked with Public Health Nurses in the Communicable Disease system
  • Entered patient information for days of clinic and booked appointments
  • Ran the Medical Marijuana Card program
  • Assisted in making Tobacco free packets and transporting them for Tobacco sensation program
  • Cross trained in Emergency preparedness program, helped coordinate trainings, maintain supplies and records, organize storage

Education

No Degree - Interior Design And Drafting

Cuesta College
San Luis Obispo, CA

No Degree - Criminal Justice

San Joaquin Delta College
Stockton, CA

No Degree - LPN

Carrington College
Boise, ID

High School Diploma -

Lodi High School
Lodi, CA
05.2009

Skills

  • Crime Prevention
  • Surveillance
  • Inmate Monitoring
  • Contraband Seizure
  • Records Management
  • Facility Security
  • Emergency Response
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Continuing Education
  • Safety
  • Observation
  • Security Procedures
  • Relationship Building and Management
  • Restraint Techniques
  • File and Record Maintenance
  • Self-Defense Techniques
  • Customer Service
  • Document Control
  • File Organization
  • Electronic Filing
  • Records Retention
  • Teamwork Abilities
  • Data Analysis
  • Indexing Techniques
  • Time Management
  • Database Administration
  • Content Management
  • Computer Proficiency
  • Empathy and Compassion
  • Patient Confidentiality
  • Multitasking
  • Problem Solving
  • Professionalism
  • Healthcare Knowledge
  • Organizational Skills
  • Interpersonal Skills
  • Stress Management
  • Telephone Etiquette
  • Insurance Verification
  • Excellent Communication
  • Attention to Detail
  • Active Listening
  • Appointment Scheduling
  • Medical Terminology
  • Patient Registration
  • Resourcefulness
  • Conflict Resolution
  • Office Equipment Operation
  • Decision Making
  • Adaptability

Certification

AHA BLS Certified

CPR Certified

Timeline

Correctional Officer

Idaho Department Of Corrections
08.2023 - Current

Technical Records Specialist

Idaho Department Of Agriculture
10.2022 - 03.2023

Patient Services Representative

Rehab Authority Modern Rehab
02.2022 - 10.2022

Database Management Specialist

ACRT Pacific
03.2021 - 01.2022

Patient Access Representative

Mark Twain Medical Center
01.2019 - 02.2021

Office Technician

Calaveras County Public Health
06.2016 - 01.2019

No Degree - Interior Design And Drafting

Cuesta College

No Degree - Criminal Justice

San Joaquin Delta College

No Degree - LPN

Carrington College

High School Diploma -

Lodi High School

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Brianna Blackshear