Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring two years' experience to a rewarding to new position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Specialist
Rogers Behavioral Health
Brown Deer, WI
08.2022 - Current
Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
Maintained accurate records of all client interactions according to agency policies and procedures.
Verified insurance eligibility, benefits and patient liabilities for defined services.
Maintained clinical records and required paperwork in compliance with agency standards.
Web Store Administrative Assistant
Burghardt's Sporting Goods
New Berlin, WI
09.2021 - 06.2022
Processed incoming orders and shipments.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Campaign Manager
CADC-LLC
Milwaukee, WI
12.2019 - 11.2020
Developed and implemented comprehensive campaign strategies to maximize the impact of campaigns.
Monitored progress of campaigns and provided regular updates on performance metrics.
Identified opportunities for improvement based on feedback from stakeholders and constituents.
Recruited volunteers and managed their activities throughout the duration of the campaign.
Established specific policies and outlined stances in written statements.
Filled campaign positions and defined all individual roles.
Human Resources Assistant
Celestial Care LLC
Wauwatosa, WI
08.2018 - 08.2019
Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
Updated employee database with changes in job title, salary information or contact details.
Reviewed resumes submitted by applicants for open positions.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Conducted employment verification and background investigation to facilitate hiring process.
Education
Bachelor of Arts - Psychology
University of Wisconsin - Madison
Madison, WI
05-2018
Bachelor of Arts - Gender And Women's Studies
University of Wisconsin- Madison
Madison
05-2018
Skills
Intake Assessment
Eligibility review
Application assessments
Client intake
Records Maintenance
Empathic communication
Critical Thinking Skills
Case Management
Group and individual instruction
Insurance knowledge
Crisis Intervention
Certification
American Red Cross Professional Rescue Certification - issued 9/2022
Director of Operations, Clinical Technology Services at Rogers Behavioral HealthDirector of Operations, Clinical Technology Services at Rogers Behavioral Health