Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brianna Bobb

Houston,TX

Summary

Dynamic and detail-oriented professional with extensive experience at Riverstone Acupuncture Clinic, excelling in customer service and office administration. Proven ability to enhance patient satisfaction through effective scheduling and empathetic communication. Skilled in data entry and adept at managing multi-line phone systems, ensuring confidentiality and efficiency in all interactions.

Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Secretary

Geotechnical Engineering-Testing
03.2024 - 05.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Managed filing system, entered data and completed other clerical tasks.

Medical Receptionist

Riverstone Acupuncture Linic
06.2022 - 01.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Customer Service Representative

Alorica
06.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Gary Job Corps
San Marcos, TX
11-2019

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • Multi-line phone systems
  • Complex Problem-solving
  • Schedule management
  • Filing experience
  • Phone reception
  • Data entry
  • Microsoft office
  • Documentation and recordkeeping
  • Clerical support
  • Administrative support
  • Fast learner
  • Multitasking and time management
  • Critical thinking
  • Office correspondence
  • Phone etiquette
  • File management

Certification

Life, acident, health, HMO License

Languages

English
Full Professional

Timeline

Secretary

Geotechnical Engineering-Testing
03.2024 - 05.2025

Medical Receptionist

Riverstone Acupuncture Linic
06.2022 - 01.2024

Customer Service Representative

Alorica
06.2021 - 07.2022

GED -

Gary Job Corps

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