Brianna Boland
Henrietta,NY
Summary
Motivated and detail oriented professional with a strong foundation in customer service seeking to transition into a coordination or management role. Known for excellent organizational, communication, and problem solving skills, with a proven ability to quickly learn new processes and adapt to evolving environments. Skilled Aide with relevant experience in providing support and assistance in various industries. Strengths include strong communication skills, adaptability, and problem-solving abilities. Demonstrated ability to make significant impacts through proactive engagement and efficient task execution in previous work roles. Known for maintaining professionalism while providing high-quality assistance.
Overview
4
4
years of professional experience
Work History
1:1 Aide
Wheatland Chili CSD
Rochester, NY
10.2023 - Current
- Provided personalized support to my student, assisting with academic tasks, daily activities, and social interactions to promote independence and success
- Monitored and documented progress and behavioral patterns, communicating regularly with teachers, healthcare providers, or family members to track development and adjust strategies as needed
- Communicated effectively with families, keeping them informed of progress, challenges, and any adjustments needed to support the individual’s development
- Supported the development of social and communication skills, encouraging positive interactions and helping manage any challenges or conflicts
Server
Fireside
Rochester, NY
01.2023 - 01.2024
- Provided exceptional customer service to ensure a positive dining experience, addressing customer needs and resolving issues promptly and professionally
- Managed multiple tables simultaneously in a fast-paced environment, ensuring timely service and customer satisfaction
- Built and maintained strong relationships with regular customers, enhancing their overall experience and encouraging repeat business
Dental Assistant
Celestial Dental
Rochester, NY
04.2021 - 10.2022
- Handled administrative tasks for team members to keep each scheduled day running smoothly
- This may include scheduling/rescheduling appointments, handling incoming and outgoing calls, along with checking patients in and out of their appointments
- Welcoming our patients into a positive environment, providing refreshments and allowing them to feel comfortable as they wait for their appointment
- Provide well rounded notes for other team members about patients including sickness, allergies, personal concerns, etc
- This allows us to provide the best service & all be on the same page
- Assisted our Doctor to provide treatment for our patients with the best care
- Comforted our patients along with providing a feeling of a safe space for those who may experience dental anxiety or general fears of Dentists
Education
Bachelor of Science - Psychology
SUNY Brockport
Brockport, NY05.2021
Skills
- Appointment coordination
- Problem-solving
- Appointment management
- Special needs education
- Classroom support
- Clear communication
- Conflict resolution
- Patient care
Languages
ASL, Intermediate
References
References available upon request.
Timeline
1:1 Aide
Wheatland Chili CSD
10.2023 - Current
Server
Fireside
01.2023 - 01.2024
Dental Assistant
Celestial Dental
04.2021 - 10.2022
Bachelor of Science - Psychology
SUNY Brockport
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