Brianna Bostick
Brooklyn,NY
Summary
Results-driven Research Office Coordinator with extensive experience in managing patient scheduling and database management. Strong attention to detail and effective communication skills contribute to the successful coordination of clinical trials and patient care initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research Office Coordinator
Memorial Sloan Kettering Cancer Center
03.2022 - Current
- Coordinate with the research team to schedule patients consenting to clinical trials.
- Manage high-volume calls and email correspondence with patients and clinical staff.
- Develop and standardize processes in the academic office to enhance operational efficiency.
- Submit transcribed orders, internal emails, and patient records to the EMR system.
- Retrieve external patient records and pathology specimens for timely processing.
- Maintain comprehensive medical record databases in compliance with regulations.
- Provide coverage across various offices as needed to ensure continuity of service.
- Partner with management team to enhance effectiveness of project leadership.
Accelerating Access to Image service Pilot
Memorial Sloan Kettering
04.2023 - 03.2024
- Facilitated patient screening for eligibility in radiology scans and interventional radiology procedures.
- Ensured accurate placement of orders for appropriate scans and interventional radiology treatments.
Client Service Representative
Sherman Abrams Laboratory
08.2019 - 06.2021
- Delivered exceptional customer service, adhering to all client service standards.
- Cultivated strong relationships through effective and timely communication.
- Communicated lab results promptly, including stat and critical findings to physicians' offices.
- Resolved client issues proactively and followed up to ensure satisfaction.
- Trained clients on results retrieval, add-on tests, and specimen requirements.
Client Service Representative
L&E Research
06.2018 - 08.2019
- Facilitated direct interactions with clients from diverse companies to ensure seamless communication.
- Managed reception desk duties by welcoming visitors, determining visit reasons, and directing efficiently.
- Executed tasks utilizing Microsoft Office, Google Suite, and Outlook for optimal productivity.
- Recruited candidates for focus group participation enhancing research quality.
- Conducted email correspondence, printing, copying, and internet usage for daily operations.
- Arranged audio-video recordings and ordered food to support event logistics.
- Handled food presentation, client service, and post-event cleanup to maintain professional standards.
Education
Grace Institute -
Grace Institute
New York, NY06.2018
High School of Applied Communications -
High School of Applied Communications
Long Island City, NY06.2016
Skills
- Microsoft Office Suite
- Clinical trial coordination
- Records/Database Management
- Medical Terminology
- Appointment Scheduling
- Patient Care
- Customer Care
- Data management
Certification
Patient Service Representative, Patient service training, Training on EPIC & knowledge of HIPAA, Training on handling insurance documentation, clinic prep, and scheduling appointments
Timeline
Accelerating Access to Image service Pilot
Memorial Sloan Kettering
04.2023 - 03.2024
Research Office Coordinator
Memorial Sloan Kettering Cancer Center
03.2022 - Current
Client Service Representative
Sherman Abrams Laboratory
08.2019 - 06.2021
Client Service Representative
L&E Research
06.2018 - 08.2019
Grace Institute -
Grace Institute
High School of Applied Communications -
High School of Applied Communications
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