Brianna Bowen
Eagle,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Pet Care and Veterinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Client Service Representative/ Veterinary Assistan
SVP- Mountain Animal Hospital Center
Eagle, CO
02.2020 - Current
- Fielded phone calls, emails, and texts from pet owners, answered questions and took messages for veterinarians.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Educated clients on post-surgical care and nutrition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
Pet Sitting Manager
The Dog Pawlour
Fort Collins, CO
09.2015 - 01.2020
- Assisted customers with scheduling pet grooming appointments and dog daycare reservations, as well as all walk in pet grooming services
- Provide customers with detailed information on all services provided, invoicing, and pet’s health and general well being during its time in our care
- Ensure customers are satisfied with their services, and handle any customer complaints
- Train, hire, and schedule all pet sitting employees in accordance with customer and business needs
- Maintain product inventory on all retail items in the store, assist with ordering inventory, and up keep of the cleanliness and appearance of the entire shop.
Pet Sitting Department Manager
Camp Bow Wow Fort Collins
Fort Collins, Co
11.2013 - 09.2015
- Managed Home Buddies the in-home pet sitting, dog walking, and pet waste removal department of Camp Bow Wow,
- Hired and trained all necessary staff
- Met with new clients, and fields all new client inquiries
- Scheduled reservations, creates invoices for services provided, and handles payments
- Performed pet sits and dog walks for customers
- Directly supervises all Camp Bow Wow Home Buddies pet sitters making sure they are upholding company standards, and client expectations.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Dog Adoption Coordinator
Animal House Dog Rescue (Animal Friends Alliance)
Fort Collins, CO
07.2010 - 11.2013
- Field potential adopter inquiries, and discussed rescue dogs and their needs with potential adopters,
- Evaluated potential adopters,and reviewed adopter applications,
- Cleaned shelter to maintain health of animals, and performed basic care needs of dogs at the shelter
- Assisted in training volunteers in safe handling of dogs, and assigned volunteer duties based on the needs of the shelter
- Assisted in supervising volunteers in order to make sure shelter policies and safety procedures are being followed
- Assisted shelter veterinarian with shelter animal exams, monitored health of animals and reported back to veterinarian.
- Assisted in safe animal handling and restraint during exams or veterinary procedures
Education
Bachelor of Science - Administration And Management
Colorado State University
Fort Collins, CO05.2011
Skills
- Calm and Professional Under Pressure
- Effective Multitasking
- Verbal and Written Communication
- Customer Service
- Discharging Patients
- Medical Recordkeeping
- Appointment Scheduling
- Veterinary Terminology
- Taking Client Histories
- Office Supplies and Inventory
- Veterinary Medical Records Software
- Insurance Claims
Timeline
Client Service Representative/ Veterinary Assistan
SVP- Mountain Animal Hospital Center
02.2020 - Current
Pet Sitting Manager
The Dog Pawlour
09.2015 - 01.2020
Pet Sitting Department Manager
Camp Bow Wow Fort Collins
11.2013 - 09.2015
Dog Adoption Coordinator
Animal House Dog Rescue (Animal Friends Alliance)
07.2010 - 11.2013
Bachelor of Science - Administration And Management
Colorado State University
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