Brianna Bowen
Bastrop
Summary
Dynamic and knowledgeable professional, excelling in customer satisfaction and adaptability to changing requirements. Adept at managing financial transactions and databases with ability to support operational efficiency. Self starter, open to learning new skills and maintaining remote operations. Demonstrates strong communication and problem solving skills; while supporting team efforts and maintaining professional integrity.
Overview
12
12
years of professional experience
Work History
MEMBER SERVICE REPRESENTATIVE
BLUEBONNET ELECTRIC COOPERATIVE
03.2018 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Assisted in creating manual service orders for the construction of new homes/ apartments
- Proficient communication via phone calls / emails with other Businesses
- Use of GIS mapping system in order to create and assist with New Service/ Home builder order creation
Accounts Receivable Clerk
BOON-CHAPMAN
05.2016 - 03.2018
- Submitted cash/ check deposits daily and generated reports to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Maintained up-to-date vendor contact information, enabling effective communication regarding account status and payment inquiries.
ADMINISTRATIVE ASSISTANT II
TEXAS DEPARTMENT OF AGING AND DISABILITY SERVICES
12.2015 - 05.2016
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating/ making payment for travel arrangements, and preparing crucial documents.
- Management and reconciliation of resident trust fund accounts
- Perform and prepare audits for different departments at the facility
- Assisted in onboarding new employees, providing training materials to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Payroll (back up duties)-Coordinate e-mails, voicemails and other time/pay related requests or forms and separation notices. Complete overpayment notification letters, create reversals for overpayments. Assist employees with any questions or concerns about their paychecks. Assist supervisors in looking up employee information. Run payroll reports as needed and upon request.
- Account withdrawal approvals
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Check writing using CTF system
- Daily / monthly balancing of bank ledgers
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
TELLER/ LOBBY SERVICES REPRESENTATIVE
Independent Bank
01.2013 - 11.2015
- Assisted customers with inquiries to resolve account-related issues.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Supported branch operations by managing currency exchange transactions.
- Processed customer transactions promptly, minimizing wait times.
- Facilitated opening of new accounts, enhancing customer banking options.
- Processed loan payments, contributing to accurate account management.
Education
High School Diploma -
RENAISSANCE ACADEMY
BASTROP TX05-2011
Skills
- Microsoft Office including Word, Excel, Outlook, PowerPoint and Teams Zoom Meetings, Smartsheet, IVUE, Partner GIS mapping system, CAD, CRM, Fiserv
- Remote office availability
- Customer support and resolutions
- Complaint and Escalation handling
- Various Administrative Duties including some payroll and auditing experience
- Travel planning, expense reports and other executive assistant duties
- Payment processing
- Financial transactions
- Database management
- Remote office availability
- Banking
- Call center experience
- Teamwork and collaboration
References
References available upon request
Timeline
MEMBER SERVICE REPRESENTATIVE
BLUEBONNET ELECTRIC COOPERATIVE
03.2018 - 02.2025
Accounts Receivable Clerk
BOON-CHAPMAN
05.2016 - 03.2018
ADMINISTRATIVE ASSISTANT II
TEXAS DEPARTMENT OF AGING AND DISABILITY SERVICES
12.2015 - 05.2016
TELLER/ LOBBY SERVICES REPRESENTATIVE
Independent Bank
01.2013 - 11.2015
High School Diploma -
RENAISSANCE ACADEMY
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