Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Bowers

Irmo,SC

Summary

Experienced professional with extensive background in financial record maintenance and activity review. Proficient in spreadsheet development, report generation, and data analysis. Demonstrated ability to meet tight deadlines while managing multiple priorities. Strong work ethic and adaptability, with proven success in independent work and rapid skill acquisition.

Overview

9
9
years of professional experience

Work History

Night Auditor

National Advocacy Center
Columbia, SC
10.2024 - Current
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Received payments from customers via cash or credit cards.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Greeted arriving guests and checked them in to their rooms.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Prepared detailed audit reports at the end of each shift.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Documented wake-up requests and set up automatic calls in system.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

QO Warehouse Specialist

Nephron Pharmaceuticals Corporationn
West Columbia, SC
10.2023 - 08.2024
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Discarding of Class I, II, and III scheduled drugs.
  • Maintaining FDA documents.
  • Discarding out-of-date medications or medical returns per FDA protocol.
  • Practiced controlled documenting such as standard operating procedures (SOPs) and internal audits

Customer Service Advocate (CSA) I

Blue Cross and Blue Shield
Columbia , SC
09.2022 - 09.2023
  • Worked closely with other departments to ensure quality customer service delivery.
  • Tracked performance metrics and identified areas needing improvement in order to meet established targets.
  • Processed orders, forms, applications, and requests.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Upheld privacy and security requirements for customer information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Processed customer account changes with proprietary software.
  • Documented customer notes with CRM software to keep records accurate and current.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

Front End Supervisor

Food Lion
Chapin , SC
04.2016 - 09.2022
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Processed returns and exchanges according to company policies.
  • Resolved customer complaints in a professional manner.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Trained new employees in customer service techniques and store policies.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Ensured adequate staffing levels during peak business hours.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Toddler Teacher

Kids Club USA
Columbia, SC
01.2021 - 01.2022
  • Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
  • Monitored toddlers' behavior closely to ensure safety at all times.
  • Adapted teaching methods according to individual needs in order to maximize learning potentials.
  • Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
  • Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
  • Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
  • Encouraged creativity through art projects, music, storytelling, dramatic play.
  • Assisted in potty training young children when needed.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Taught children foundational skills in colors, shapes and letters.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Assisted children with daily routines, including toileting, feeding, and nap times.

Education

Health Care Administration

Francis Marion University
Florence, SC
05-2022

Skills

  • Team collaboration
  • Time management
  • Problem solving
  • Data entry
  • Customer service
  • Record keeping
  • Conflict/issue documentation
  • Multitasking and organization
  • Policy compliance

References

References available upon request.

Timeline

Night Auditor

National Advocacy Center
10.2024 - Current

QO Warehouse Specialist

Nephron Pharmaceuticals Corporationn
10.2023 - 08.2024

Customer Service Advocate (CSA) I

Blue Cross and Blue Shield
09.2022 - 09.2023

Toddler Teacher

Kids Club USA
01.2021 - 01.2022

Front End Supervisor

Food Lion
04.2016 - 09.2022

Health Care Administration

Francis Marion University

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