Hi, I’m
Brianna Boyce
Renton,WA
Summary
Dedicated Healthcare and customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance any companies values.
Overview
6
years of professional experience
1
Certification
Work History
Din Tai FungSeattle, WA
Front of House Team Member
10.2021 - 08.2022
Job overview
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Kept hostess station neat and clean with well-stocked supplies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Private FamilyLihue, HI
Nanny/Caregiver
06.2019 - 01.2020
Job overview
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Identified warning signs of emotional and developmental problems in children.
Barista, Canteen Coffee standMukilteo, WA
Barista
06.2017 - 11.2018
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
NordstromLynnwood, WA
Sales associate/ Stylist
12.2016 - 08.2018
Job overview
- Worked as sales associate and personal stylist at Nordstrom
- Learned proficiency in customer service skills and what it takes to build good relationships with loyal clients amongst different spectrums
- This experience assisted in gaining abundance of knowledge in perfecting sales skills while working alongside a team and as an individual.
- Advised client base of new products and seasonal fashions to increase store sales.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Tracked down hard-to-find merchandise at diverse locations.
Manor CareLynnwood, WA
CNA (Certified Nurse Assistant)
01.2016 - 01.2017
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
New York Institute of Art And DesignNew York, NY
Associate of Arts from Interior Design
07.2023
Lynnwood High School
High school Diploma
2016
Skills
- Client Support
- Health Department Regulations
- Patient-focused care
- Patient Management
- Documentation and reporting
Certification
- Sports Medicine Training - 3 years
- CPR Certified
- CNA Certified - Westfield Nursing Assistants Training Institute
Hobbies: Design and & Interiors
I have always had an artistic side and have loved anything to do with the arts. I grew up watching people do construction and in real estate and found that all things revolving around those categories came easy. I found my own true love in things similar when I discovered fashion since I was young and soon grew to love design and interior design specifically and found a true love for that. I found they all correlate with one another in some sense and I soon learned many great qualities from each that helped in jobs I have had.
Timeline
Front of House Team Member
Din Tai Fung
10.2021 - 08.2022
Nanny/Caregiver
Private Family
06.2019 - 01.2020
Barista
Barista, Canteen Coffee stand
06.2017 - 11.2018
Sales associate/ Stylist
Nordstrom
12.2016 - 08.2018
CNA (Certified Nurse Assistant)
Manor Care
01.2016 - 01.2017
New York Institute of Art And Design
Associate of Arts from Interior Design
Lynnwood High School
High school Diploma