Brianna Boyd
Greensboro,NC
Summary
Dedicated graduate student with over 5 years of experience in customer service, management, and logistics, adept at translating business goals into actionable results. Proven leader skilled in relationship-building and customer engagement, complemented by a strong work ethic and positive attitude. Expertise in behavior-management techniques enhances the ability to effectively engage and support youth development. Career aspirations include leveraging skills in management to drive organizational success and foster team collaboration.
Overview
8
8
years of professional experience
Work History
Youth Camp Coordinator
Crowe's Ultimate Childcare Services LLC
Greensboro, NC
06.2024 - Current
- Developed and implemented youth camp programs in accordance with organizational goals.
- Organized daily activities including educational sessions, sports, arts and crafts, field trips.
- Ensured compliance with local laws and regulations related to youth camps.
- Conducted pre-camp meetings with parents to discuss expectations and policies.
- Maintained accurate records of attendance, behavior issues, camper evaluations and feedback.
- Resolved conflicts between campers or staff members in a professional manner.
ACES Group Leader
Guilford County Schools
Greensboro, NC
10.2022 - 06.2024
- Delivered warm and empathetic support to all students.
- Established and concluded child-focused programs.
- Monitored safety and well-being of students.
- Maintained order and discipline within assigned group of children.
- Developed and implemented a daily schedule of activities for the children, including outdoor playtime, arts and crafts, story time, and other age-appropriate activities.
- Encouraged positive social interaction among the children through group activities and discussions.
Logistics Specialist
Amazon
10.2019 - 07.2022
- Organize logistics for transportation to and from production locations.
- Consistently upheld high quality standards.
- Ensured all packages were accurately stamped and addressed.
- Assisted in loading trucks and vehicles for delivery.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
Childcare Specialist
Preferred Child Care
02.2018 - 08.2020
- CPR/ AED Certification (Adult, Infant and Child Rescue)
- Oversaw various recreational and educational activities.
- Supervised children in the absence of parents.
- Maintained and organized play equipment, ensuring a safe environment.
- Provided nurturing care and supervision to children in a safe environment.
- Developed creative activities to promote physical, mental, and emotional development of children.
- Assisted with meal preparation and clean-up for children.
Social Media Manager
HUBZone Technology Initiative
12.2016 - 03.2020
- Developed and executed social media strategy to boost brand recognition.
- Created and distributed daily engaging content.
- Interacted with followers, answering queries promptly and overseeing customer reviews.
- Directed the aesthetic presentation of social media profiles.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Collaborated with other departments to ensure brand consistency across all channels.
Cashier (Seasonal)
Textbook Brokers
08.2019 - 01.2020
- Welcomed visitors, conducted inventory checks, facilitated book organization.
- Executed sales transactions with precision and adherence to guidelines.
- Proficient in using Microsoft Word, Excel, and Outlook applications.
- Responded to customer inquiries and clarified procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Master of Science - Clinical Mental Health Counseling
North Carolina A&T State University
Greensboro, NC12-2024
Bachelor of Arts - Psychology
North Carolina Agricultural And Technical State University
Greensboro, NC05-2020
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Customer Service
- Teamwork
- Communication
- Creativity
- Strong Work Ethic
- Detail Oriented
- Handles Pressure
- Time Management
- Active Listening
- Child development
- CPR certified
- Parent communication
Accomplishments
National Society of Leadership and Success
Volunteer Experience
- Granville County Schools
- Durham County Schools
Internship Experience
- Clinical Mental Health Student Counselor, Andrews Counseling and Consulting PLLC, Burlington, NC
References
References available upon request.
Timeline
Youth Camp Coordinator
Crowe's Ultimate Childcare Services LLC
06.2024 - Current
ACES Group Leader
Guilford County Schools
10.2022 - 06.2024
Logistics Specialist
Amazon
10.2019 - 07.2022
Cashier (Seasonal)
Textbook Brokers
08.2019 - 01.2020
Childcare Specialist
Preferred Child Care
02.2018 - 08.2020
Social Media Manager
HUBZone Technology Initiative
12.2016 - 03.2020
Master of Science - Clinical Mental Health Counseling
North Carolina A&T State University
Bachelor of Arts - Psychology
North Carolina Agricultural And Technical State University
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