Brianna Bradshaw
Bostic,NC
Summary
Versatile and results-driven professional with experience spanning healthcare auditing, customer service, and event coordination. Proven ability to adapt seamlessly across roles, demonstrating exceptional attention to detail, strong organizational skills, and a commitment to delivering quality experiences. Adept at analyzing complex data, engaging with diverse clients, and managing fast-paced environments with confidence and poise. Ready to bring a broad skill set and a proactive mindset to new challenges.
Overview
7
7
years of professional experience
Work History
Revenue Recovery Auditor
PMMC
Charlotte, NC
05.2024 - Current
- Conducted in-depth financial analysis on claim denials, identifying patterns, and determining optimal recovery actions.
- Evaluated billing system performance metrics, such as error rates and turnaround times, against established targets.
- Reviewed customer accounts for inaccuracies or errors that could result in underpayment or overpayment of funds.
- Streamlined the insurance recovery process, enhancing efficiency and overall performance.
Recovery Analyst
PMMC
Charlotte, NC
03.2023 - 05.2024
- Conducted high-volume health insurance claims audits, ensuring an accurate review of CPT codes and claim denials.
- Delivered comprehensive audit reports, facilitating prompt resolutions of disputes, rebills, and appeals, reducing turnaround time.
- Collaborated with other analysts to develop more efficient procedures for recovering data.
- Leveraged extensive health insurance claims processing knowledge and CPT coding principles to support accurate billing and compliance efforts.
Server
East Coast Wings + Grill
Charlotte, NC
10.2021 - 03.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
Host
East Coast Wings + Grill
Charlotte, NC
10.2020 - 10.2021
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Managed dining room layout to maximize efficiency of staff members.
Event Hostess
Tryon International Equestrian Center
Tryon, NC
04.2018 - 04.2021
- Successfully hosted the 2018 World Equestrian Games, welcoming over 500,000 guests, including the Prince of Dubai.
- Maintained a professional demeanor throughout the duration of the event and responded promptly to any guest inquiries or requests.
- Collected feedback forms from attendees after completion of each session.
- Answered questions from attendees regarding event details, schedules and locations.
- Responded quickly to customer complaints or concerns in a polite and professional manner.
- Organized seating arrangements in accordance with specified criteria such as VIP status or dietary preferences.
Barista
Starbucks
Forest City, NC
10.2018 - 06.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC05-2024
Skills
- Process improvement
- Customer service
- Team collaboration
- Problem solving
- Microsoft Excel
- Quality assurance
Timeline
Revenue Recovery Auditor
PMMC
05.2024 - Current
Recovery Analyst
PMMC
03.2023 - 05.2024
Server
East Coast Wings + Grill
10.2021 - 03.2023
Host
East Coast Wings + Grill
10.2020 - 10.2021
Barista
Starbucks
10.2018 - 06.2019
Event Hostess
Tryon International Equestrian Center
04.2018 - 04.2021
Health Systems Management
University of North Carolina At Charlotte
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