Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Braswell

Waldorf,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Ambassador/Food Service Worker

Compass Group USA
Arlington, VA
06.2023 - Current
  • Organized and coordinated high-level diplomatic visits and delegations.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Directed patrons to restrooms and other amenities within facility.

Patient Appointment Coordinator

Aurotech Inc (IRMAC)
Bethesda, MD
10.2017 - 02.2019
  • Resolved complex scheduling conflicts between multiple providers and specialties.
  • Trained new staff members on appointment scheduling procedures.
  • Utilized knowledge of medical terminology to accurately book appointments for various services and specialists.
  • Performed quality assurance checks on incoming referrals to ensure accuracy of information entered into the system.
  • Monitored daily reports for any discrepancies in the appointment schedule and took appropriate action if necessary.
  • Collected demographic details and recorded in patient treatment files
  • Delivered periodic team leadership as needed.

Medical Receptionist

ExpressCare Urgent Care Centers
Bowie, MD
06.2016 - 12.2016
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Education

Some College (No Degree) - Medical Assisting

Prospect College

Skills

  • Customer Engagement
  • Social Perceptiveness
  • Brand Imaging
  • Front Desk Operations
  • Telephone Etiquette
  • Typing and filing
  • Administrative Support
  • Meticulous and organized
  • Calm Demeanor
  • Multitasking and prioritization

References

References available upon request.

Timeline

Ambassador/Food Service Worker

Compass Group USA
06.2023 - Current

Patient Appointment Coordinator

Aurotech Inc (IRMAC)
10.2017 - 02.2019

Medical Receptionist

ExpressCare Urgent Care Centers
06.2016 - 12.2016

Some College (No Degree) - Medical Assisting

Prospect College

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Brianna Braswell