Brianna Bravo
North Liberty,IA
Summary
Results-oriented hospitality and operations expert with significant experience in managing front-of-house teams in fast-paced settings. Demonstrated success in staff management, training, and sales enhancement while effectively representing brands. Exceptional communication skills combined with a strong focus on leadership and relationship development. Open to long-term opportunities in sales, hospitality, management, or operations.
Overview
6
6
years of professional experience
Work History
Front of House Shift Lead / Manager
Field Day Brewing Co.
North Liberty, USA
08.2023 - Current
- Led front-of-house operations across multiple roles including shift lead, bartender, server, trainer, and brand ambassador
- Supervise staff during high-volume shifts (up to $25,000+ in daily sales), ensuring smooth service flow, staffing, coordination, and guest satisfaction
- Train and onboard new hires as a certified FOH trainer; provide performance feedback to management
- Serve as an acting manager on duty, handling cash management, customer escalations, and operational decision-making
- Represent Field Day Brewing Co. at events and promotions as a brand ambassador, supporting marketing and customer engagement
- Adapt weekly to fluctuating schedules and responsibilities while maintaining consistency and leadership presence
Seasonal Customer Service Representative
U-Haul
Coralville, USA
05.2023 - 08.2023
- Made Reservations and adjustments to schedules during busy season to ensure customers time slots and satisfaction
- Wrote up customer contracts and proceeded to explain and answer any questions
- Sold U haul Vehicles
- Checked vehicles for safety and cleanliness on each return
- Ran inventory daily
Server and Shift Lead
GUADALAJARA MEXICAN RESTAURANT
Muscatine, USA
11.2019 - 05.2023
- Greeted, Served, and ensured each guest receives excellent service
- Opening and closing duties
- Trained new hires to perform daily duties
- Bartending
- Manage shifts
- Handled all cash/card transactions
- Answered phones and handled orders, questions, and complaints customers may have
Childcare Provider
Kids Krue Daycare
Muscatine, USA
09.2019 - 05.2023
- Supervise and monitor safety of children
- Helped prepare and organize mealtimes and snacks for children
- Kept children in good hygiene
- Maintained professional, yet warm and comfortable relationships with families
- Met with parents about daily activities, positive developments, and issues
- Provide a safe, clean, and nurturing environment
Education
High School -
Muscatine High School
Muscatine, IA05.2017
Business Administration (Coursework Completed) -
Kirkwood Community College
Cedar Rapids, IASkills
- Shift Leadership & staff supervision
- Training and onboarding
- Cash handling & reconciliation
- Upselling & product education
- Relationship-building
- Brand representation
- POS & customer database systems
- Marketing
- Energetic and enthusiastic
- Team development
- Flexible schedule
Timeline
Front of House Shift Lead / Manager
Field Day Brewing Co.
08.2023 - Current
Seasonal Customer Service Representative
U-Haul
05.2023 - 08.2023
Server and Shift Lead
GUADALAJARA MEXICAN RESTAURANT
11.2019 - 05.2023
Childcare Provider
Kids Krue Daycare
09.2019 - 05.2023
High School -
Muscatine High School
Business Administration (Coursework Completed) -
Kirkwood Community College