Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Brazeau

West Bend,WI

Summary

Exceptional computer skills including POS, CRM, Microsoft, Google, etc, at 120 WPM. Licensed in Life, Property, and Casualty insurance. Authorized to work in the US for any employer

Overview

12
12
years of professional experience

Work History

Inside

American Family Insurance
Kewaskum, WI
02.2021 - Current
  • Make changes to policies
  • Sell policies that are tailored to specific households
  • Service policies and see where we can make suggestions to provide the best coverage
  • Take payments over the phone and in person
  • Build customer relationships
  • Managed high volume incoming calls

Agency Assistant/CSR

American Family Insurance
Jackson, WI
01.2020 - Current
  • Handle marketing queries, make marketing calls, day to day customer interactions, changes in customer accounts (i.e.
  • New cars, homes, etc), sell insurance, advise customers on what they should do with their insurance, and handle payments and deposits as well as bookkeeping.

Internet Sales Manager

Ewald's Hartford Ford
Hartford, WI
01.2018 - 08.2018

Business Development Specialist

North Coast Auto
Fallbrook, CA
05.2016 - 03.2018
  • I live in West Bend and I STILL bring people into their dealership! I bring in buyers for cars after assessing their needs/wants, credit, and budget
  • I set up times with my boss and book/keep up on appointments for buyers and then check in with buyers after purchase to make sure they’re satisfied
  • Barry (760)908-5900

Manger

AutoZone
Oceanside, CA
01.2017 - 05.2017
  • Open/close, count drawers, manage lunches, inventory, stock, overstock, recalls, etc.

Teacher Aide

KinderCare Learning Centers
08.2016 - 01.2017
  • Greet parents and children
  • Keep a close eye on children both in the classroom and on the playgrounds
  • Prepare bottles/food and feed children when necessary
  • Assess childrens' play for possible conflicts
  • Distract and redirect children when needed (drop offs, during conflicts or when sad or upset)
  • Update parents on child's day, giving proper paperwork and an outline of what happened during the child's day (i.e
  • Diaper changes, meals, bottles, naps, how much food was eaten, bottles consumed, milk or water, etc)
  • Sing and read to children
  • Conduct art projects and sensory activities
  • Conduct fun play activities and games
  • Make sure the child's wellbeing is upheld throughout the day and adjust accordingly
  • Make the children feel safe, welcomed and cared for.

Teacher's Aide

Big Tree Little Preschool
Vista, CA
01.2016 - 07.2016
  • Greet parents and children
  • Watch children inside and in the play yards
  • Constantly keep track and an accurate count of children at all times
  • Assess children's play for possible conflicts
  • Redirect children during times of conflict and be sure to explain why such behavior is inappropriate and discuss what to do in the future
  • Talk to parents about children's behavior throughout the day- improvements and areas that need improvement
  • Smile a lot
  • Sing to and play with the children
  • Come up with fun ways to engage the children based on the week's theme
  • Tan 2 Envy

Manager

Tan, Envy
Dana Point, CA
01.2014 - 01.2015
  • Greet people
  • Give tours of the beds
  • Spray tan
  • Explain the beds, how they work and what they do
  • Sell lotions for best results
  • Sell clothes
  • Answer phones
  • Target exactly what the client wants and create a personalized plan to get them there using extensive knowledge of the beds and the clients preferred tanning level.

Manager

Solomist
Henderson, NV
08.2012 - 01.2015
  • Direct customer contact with detailed explanation and demonstration on use, operation, and care of merchandise
  • Recommend and help select or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain sales log, prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Inventory and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Arrange for delivery, insurance, financing, or service contracts for merchandise
  • Open and close cash registers, performing tasks such as counting money, separating change slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Estimate quantity and cost of merchandise required, such as paint or floor covering
  • Call and make collections for accounts that are delinquent
  • Keep track of all accounting, accounts receivable, profits, costs, etc.

Senior Lifeguard

Solomist
Mission Viejo, CA
05.2013 - 08.2013
  • Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment
  • Contact emergency medical personnel in case of serious injury
  • Rescue distressed persons, using rescue techniques and equipment
  • Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers
  • Warn recreational participants of inclement weather, unsafe areas, or illegal conduct
  • Observe activities in assigned areas, using binoculars, to detect hazards, disturbances, or safety infractions
  • Inspect recreational equipment, such as rope tows, T-bars, J-bars, and chair lifts, for safety hazards and damage or wear
  • This position was during the summer only - from May until August.

Hostess/Server

Solomist
Dana Point, CA
08.2012 - 07.2013
  • Greet guests and seat them at tables or in waiting areas and provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating's
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Answer telephone calls and respond to inquiries or transfer calls
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Inform patrons of establishment specialties and features
  • Receive and record patrons' dining reservations
  • Take and prepare to-go orders
  • Operate cash registers to accept payments for food and beverages
  • Relocated to Nevada for School

BDC Manager

International Autos
Menomonee Falls, WI
  • I am unable to commute to West Allis which is where they want me to be transferred to.

Manager

Mike Willer
  • (262)250-7906

BDC Manager

Sarah Borneo

Education

High School Diploma -

San Juan Hills High School San
San Juan Capistrano, CA
06.2013

Skills

  • Retail Management
  • Hostess
  • Customer Service
  • Community Development
  • Cold Calling
  • Child Development
  • Business Development
  • Excel
  • Microsoft Word
  • Microsoft Office
  • Packaging
  • Assembly Experience
  • Sales Management
  • Insurance Sales
  • CRM Software
  • Sales
  • Marketing
  • Certifications and Licenses
  • Property and Casualty License
  • December 2019 to March 2022
  • Property and Casualty Insurance Licensed
  • Life Insurance
  • June 2020 to March 2022
  • Assessments
  • Written communication — Proficient
  • May 2018
  • Measures candidate's ability to convey written information using proper grammar rules
  • Full results: Proficient
  • Sales skills — Proficient
  • June 2021
  • Influencing and negotiating with customers
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field

Timeline

Inside

American Family Insurance
02.2021 - Current

Agency Assistant/CSR

American Family Insurance
01.2020 - Current

Internet Sales Manager

Ewald's Hartford Ford
01.2018 - 08.2018

Manger

AutoZone
01.2017 - 05.2017

Teacher Aide

KinderCare Learning Centers
08.2016 - 01.2017

Business Development Specialist

North Coast Auto
05.2016 - 03.2018

Teacher's Aide

Big Tree Little Preschool
01.2016 - 07.2016

Manager

Tan, Envy
01.2014 - 01.2015

Senior Lifeguard

Solomist
05.2013 - 08.2013

Manager

Solomist
08.2012 - 01.2015

Hostess/Server

Solomist
08.2012 - 07.2013

BDC Manager

International Autos

Manager

Mike Willer

BDC Manager

Sarah Borneo

High School Diploma -

San Juan Hills High School San

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Brianna Brazeau