Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Bressler

Madison

Summary

Dynamic Technical Support Mentor at Johnson Health Tech with a proven track record in enhancing customer support through effective troubleshooting and documentation. Skilled in CRM software and fostering self-confidence in mentees, I excel in building relationships and achieving goals while delivering exceptional guidance and support services.

Overview

10
10
years of professional experience

Work History

Technical Support Mentor

Johnson Health Tech
Cottage Grove, WI
09.2021 - Current
  • Guided mentees in overcoming challenges by sharing personal experiences and offering advice.
  • Assisted mentees in developing self-confidence and remaining positive.
  • Assist mentees in using CRM OLR and five9 to properly troubleshoot and document
  • provide peer to peer feedback as well as participate in team/weekly meetings.
  • Offered constructive feedback on mentee progress, and guided in new learning experiences
  • provided technical support and clear communication in a timely manner.
  • Gathered and compiled technical support documentations and guides for technicians and gym owners.
  • Provided technical support for live troubleshooting via phone and email
  • Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
  • Provided on-site and remote technical support to technicians and gym owners.
  • assisted with legacy magnum technical support and key nationals accounts

Sales Agent and Retention Specialist

Inspiro
Madison, WI
05.2015 - 08.2019
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of satellite tv and satellite internet products and services to promote sales.
  • Negotiated accounts and billing to ensure the customer was getting the best rate for their service.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Associate of Science - Medical Assistant

Globe University
Madison Wi
04-2016

Skills

  • Technical support
  • CRM software
  • Troubleshooting techniques
  • Documentation creation
  • Customer guidance
  • Peer feedback
  • Sales strategies
  • Self-confidence coaching
  • Goal setting
  • Team collaboration
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Teamwork and collaboration
  • Organization
  • Role modeling
  • Self-awareness
  • Skill development
  • Scheduling
  • Life skills development
  • Case management
  • Relationship building
  • Customer support
  • Support services

Timeline

Technical Support Mentor

Johnson Health Tech
09.2021 - Current

Sales Agent and Retention Specialist

Inspiro
05.2015 - 08.2019

Associate of Science - Medical Assistant

Globe University

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Brianna Bressler