Brianna Bressler
Madison
Summary
Dynamic Technical Support Mentor at Johnson Health Tech with a proven track record in enhancing customer support through effective troubleshooting and documentation. Skilled in CRM software and fostering self-confidence in mentees, I excel in building relationships and achieving goals while delivering exceptional guidance and support services.
Overview
10
10
years of professional experience
Work History
Technical Support Mentor
Johnson Health Tech
09.2021 - Current
- Guided mentees in overcoming challenges by sharing personal experiences and offering advice.
- Assisted mentees in developing self-confidence and remaining positive.
- Assist mentees in using CRM OLR and five9 to properly troubleshoot and document
- provide peer to peer feedback as well as participate in team/weekly meetings.
- Offered constructive feedback on mentee progress, and guided in new learning experiences
- provided technical support and clear communication in a timely manner.
- Gathered and compiled technical support documentations and guides for technicians and gym owners.
- Provided technical support for live troubleshooting via phone and email
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Provided on-site and remote technical support to technicians and gym owners.
- assisted with legacy magnum technical support and key nationals accounts
Sales Agent and Retention Specialist
Inspiro
05.2015 - 08.2019
- Assisted call-in customers with questions and orders.
- Explained features and advantages of satellite tv and satellite internet products and services to promote sales.
- Negotiated accounts and billing to ensure the customer was getting the best rate for their service.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Associate of Science - Medical Assistant
Globe University
Madison Wi 04-2016
Skills
- Technical support
- CRM software
- Troubleshooting techniques
- Documentation creation
- Customer guidance
- Peer feedback
- Sales strategies
- Self-confidence coaching
- Goal setting
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Teamwork and collaboration
- Organization
- Role modeling
- Self-awareness
- Skill development
- Scheduling
- Life skills development
- Case management
- Relationship building
- Customer support
- Support services
Timeline
Technical Support Mentor
Johnson Health Tech
09.2021 - Current
Sales Agent and Retention Specialist
Inspiro
05.2015 - 08.2019
Associate of Science - Medical Assistant
Globe University
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