Brianna Bridges
Ironton,OH
Summary
Dynamic professional with a proven track record at ILCAO Behavioral Health, excelling in case management and fostering strong client relationships. Skilled in problem-solving and organization, I significantly enhanced client care and office productivity. Expert in documentation and reporting, my approach boosts efficiency and compliance, showcasing a commitment to excellence and a positive attitude.
Overview
9
9
years of professional experience
Work History
Case Manager
ILCAO Behavioral Health
05.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Front Office Specialist
ILCAO Behavioral Health
04.2021 - 05.2022
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Provided forms to fill out or update and added latest information computer system.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Scheduled appointments, sent reminders and updated master calendar.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Determined amounts due and accepted payments.
Preschool Classroom Aide
ILCAO Head Start
12.2019 - 04.2021
- Implemented age-appropriate assessments that accurately measured student growth over time.
- Fostered creativity among students by introducing them to different mediums of expression such as painting, drawing, sculpting, or singing songs related to lesson themes.
- Managed student behavior effectively, implementing consistent rules and expectations to maintain a structured learning environment.
- Enhanced preschoolers'' learning experience by incorporating age-appropriate educational games and activities.
Paraprofessional
Ironton City Schools
08.2015 - 12.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
High School Diploma -
Ironton Saint Joe
Ironton, OH05.2015
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Customer Service
- Time Management
- Listening Skills
Timeline
Case Manager
ILCAO Behavioral Health
05.2022 - Current
Front Office Specialist
ILCAO Behavioral Health
04.2021 - 05.2022
Preschool Classroom Aide
ILCAO Head Start
12.2019 - 04.2021
Paraprofessional
Ironton City Schools
08.2015 - 12.2019
High School Diploma -
Ironton Saint Joe
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