Brianna Brimage
Client Support Specialist
Ft. Washington,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Veterinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Columbia Pike Animal Hospital
Annandale, VA
02.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
CVS Pharmacy
Oxon Hill, MD
03.2020 - 02.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted sales revenue by skillfully promoting diverse service options.
Bakery Manager
Messy Treatz
Oxon Hill, MD
01.2019 - 03.2020
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Established performance goals and empowered bakers to exceed targets.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced business productivity by training 10 team members and 12 servers on best practices and protocols.
- Developed unique events and special promotions to drive sales.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Education
Associate of Science -
Johnson & Wales University - North Miami
Miami, FL05.2018
Skills
- Building Customer Trust and Loyalty
- Organizational Skills
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Solving Customer Concerns
- Collaborative Environments
- Administrative Support
- Knowledge of Excel, Salesforce, and Microsoft Outlook
- Strong comfortability customer facing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Specialist
Columbia Pike Animal Hospital
02.2021 - Current
Customer Service Associate
CVS Pharmacy
03.2020 - 02.2021
Bakery Manager
Messy Treatz
01.2019 - 03.2020
Associate of Science -
Johnson & Wales University - North Miami
Similar Profiles
Ashley HawkAshley Hawk
Veterinary Assistant at Minnieville Animal HospitalVeterinary Assistant at Minnieville Animal Hospital
Dania RayanDania Rayan
Veterinary Technician at Jermantown Animal HospitalVeterinary Technician at Jermantown Animal Hospital
Madison CastleberryMadison Castleberry
Kennel Technician at Pike Animal HospitalKennel Technician at Pike Animal Hospital
Michael DouglassMichael Douglass
Gardener at National Park Service; National Capital RegionGardener at National Park Service; National Capital Region
Dontae YoungDontae Young
Sewer Drain Technician at Associates PlumbingSewer Drain Technician at Associates Plumbing