Summary
Overview
Work History
Education
Skills
Websites
Awards
Languages
Timeline
Generic

Brianna Brock

Harrison Township

Summary

Detail-oriented and people-focused professional with experience in client relations, recruiting coordination, and administrative support. Adept at managing communication pipelines, scheduling and relationship building for both internal and external stakeholders. Background in corporate training environments, logistics and sales. Equipped with strong interpersonal, organizational and problem-solving abilities. Passionate about fostering strong workplace cultures and delivering excellent candidate and client experiences.

Overview

7
7
years of professional experience

Work History

Sales & Account Representative

Central Transport
Warren
04.2025 - Current
  • Manage a portfolio of client accounts across the U.S., developing long-term business relationships.
  • Communicate with clients to assess needs, resolve issues, and ensure satisfaction.
  • Collaborate cross-functionally to execute client-focused delivery and logistics solutions.
  • Track metrics, and maintain documentation to support sales and retention efforts.

Senior Coordinator

Central Transport
Warren
05.2024 - 04.2025
  • Acted as the key contact for internal team coordination and client service delivery.
  • Scheduled and facilitated meetings across teams to streamline project workflows.
  • Delegated team responsibilities and supported performance monitoring and reporting.
  • Gained insight into internal hiring needs, scheduling and operational support.

Human Resources Intern - Wealth Management Divsion

JPMorgan Chase
Troy
09.2023 - 12.2023
  • Shadowed the Executive Director of Learning & Development; gained insight into corporate recruiting and onboarding processes.
  • Attended internal project meetings focused on training programs and talent development initiatives.
  • Supported the digital organization of training materials, and observed internal communication strategies across HR teams.
  • Strengthened understanding of professional hiring practices in a corporate setting.

Childcare Provider

Private Family Employer
Shelby Township
08.2020 - 09.2023
  • Maintained structured daily routines for multiple children, supporting developmental and behavioral goals.
  • Communicated effectively with families to establish trust and consistency.
  • Honored scheduling, adaptability and interpersonal communication - skills transferable to recruiting and coordination.

Customer Service Representative

Tropical Smoothie Cafe
Harrison Township
02.2018 - 08.2020
  • Delivered exceptional service and maintained lasting customer relationships.
  • Trained new employees, reinforcing standards, and customer service best practices.
  • Resolved customer concerns professionally and efficiently.

Education

Bachelors of Arts - Communication

Oakland University
Rochester, MI
12.2024

Skills

  • Candidate & Client Communication
  • Schedule & Interview Coordination
  • Talent Development Exposure
  • Microsoft Office (Excel, Outlook, Teams)
  • Relationship Building
  • Project & Workflow Management

Awards

  • Member of Honor’s College: Oakland University
  • Dean’s List: Oakland University - Fall 2023

Languages

Spanish, Bilingual: Fluent in spoken and written

Timeline

Sales & Account Representative

Central Transport
04.2025 - Current

Senior Coordinator

Central Transport
05.2024 - 04.2025

Human Resources Intern - Wealth Management Divsion

JPMorgan Chase
09.2023 - 12.2023

Childcare Provider

Private Family Employer
08.2020 - 09.2023

Customer Service Representative

Tropical Smoothie Cafe
02.2018 - 08.2020

Bachelors of Arts - Communication

Oakland University

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