Brianna Brookins
New Hill,NC
Summary
Certified Nursing Assistant dedicated to assisting nurses and physicians in carrying out treatments and care for patients. Versatile and compassionate individual skillful in observing patient condition, assisting in carrying out tests and evaluations, and taking patient pulse, temperature, blood pressure levels, and blood sugar levels. Strong understanding of medical conditions, medications, and terminologies. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Duke University Hospital
12.2023 - Current
- Skillfully operate medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Care for 12-14 patients per shift
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Lead Customer Service Representative
Shiloh Animal Hospital
11.2020 - 12.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Created and implemented many new SOPs, and policies.
- Hired, reprimanded, and exited employees.
- Headed the Upset Client Department and mediated all issues between staff and clients.
- Engaged clients in person and over the phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Entered data from pet records and office visits into the computer system.
- Processed medical insurance claims and payments.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Printed prescription requests and queries in compliance with practice protocol.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Front Desk Receptionist
Massage Envy
12.2019 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
BDC Manager
Nissan
02.2019 - 12.2019
- Logged customer comments in dealer management system for follow-up.
- Posted appointments on internal board to notify sales department.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Helped team achieve goals to boost sales and build morale.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
Barn Manager
High Standards
08.2018 - 09.2019
- Monitored overall health and well-being of 25+ horses, paying attention to signs of concern.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Trained and supervised 4 barn workers in animal care procedures, maintenance duties and safety precautions.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Created and distributed marketing materials and email campaigns to promote special events and horse shows.
Director of Sales
Ford
08.2018 - 02.2019
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked closely with product teams to understand customer needs and requirements.
Education
High School Diploma -
Hillside High School
Durham, NC06.2015
No Degree - Certified Nursing Assistant
Wake Technical Community College
Raleigh, NCAssociate of Science - Physician Assistant
Durham Technical Community College
Durham, NC05.2025
Skills
- Medical Equipment Operation
- Emotional Intelligence
- Attention to Detail & Critical Thinking
- Collecting vital signs
- Escalation Management
- Multitasking and Organization
- Medical History & Transcription
- Responding to Emergencies
- Medications Familiarity & Assistance
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Timeline
Nursing Assistant
Duke University Hospital
12.2023 - Current
Lead Customer Service Representative
Shiloh Animal Hospital
11.2020 - 12.2023
Front Desk Receptionist
Massage Envy
12.2019 - 09.2020
BDC Manager
Nissan
02.2019 - 12.2019
Barn Manager
High Standards
08.2018 - 09.2019
Director of Sales
Ford
08.2018 - 02.2019
High School Diploma -
Hillside High School
No Degree - Certified Nursing Assistant
Wake Technical Community College
Associate of Science - Physician Assistant
Durham Technical Community College
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